What are the responsibilities and job description for the ServiceNow Lead Developer / Architect (CSM Pro) position at USG, Inc.?
Role: ServiceNow Lead Developer / Architect (CSM Pro )
Location: West Region (Hybrid) – Must work West Coast hours
Duration: 10 Months
Must-Have Requirements
- 8 years of ServiceNow experience.
- Strong experience as a Lead Developer, Solution Architect, or Technical Architect.
- Hands-on experience implementing ServiceNow Customer Service Management (CSM Pro ).
- Experience leading end-to-end ServiceNow implementations.
- Experience managing offshore development teams.
- Technical Project Management or Delivery Management experience.
- Strong knowledge of:
- ServiceNow CSM Pro
- ITSM
- CMDB
- ServiceNow integrations
- Workflow automation
- Strong stakeholder management and client-facing communication skills.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- Certified Implementation Specialist (CSM)
- Certified Technical Architect (CTA) or Certified Master Architect (preferred)
- Experience with Agile/Scrum delivery.
- Experience in enterprise-scale ServiceNow implementations.
Key Responsibilities
- Lead architecture and implementation of ServiceNow CSM Pro .
- Design solution architecture, workflows, integrations, and data models.
- Conduct architecture reviews and technical design workshops.
- Translate business requirements into scalable technical solutions.
- Lead and mentor onshore and offshore development teams.
- Oversee delivery timelines, risks, quality, and governance.
- Ensure adherence to ServiceNow best practices.
- Coordinate with business stakeholders, developers, administrators, and project leadership.
- Drive platform governance, documentation, and continuous improvement.
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