Debt Collector Specialist (Hybrid)

USCB America is 100% employee-owned accounts receivable company established in 1915. We are direct hire and offer full-time positions in a fast pace environment collecting on medical debt. We offer benefits such as: medical, dental, vision, life insurance, PTO, sick pay, holiday pay and 401(k) with company match.

Looking for enthusiastic, goal driven, and dedicated personnel. If this describes you, we look forward to receiving your resume.

Monday - Friday alternating schedule 5a-2p/8a-5p and 10a-7p PST plus 1 Saturday a month.

The following is required to work from home:
- High speed internet connection (no Wi-Fi)
- A private and quiet workplace in your home where you can work without background noise
- A laptop with an extra monitor OR desktop computer with dual monitors (No MacBooks or Chromebooks)
- Basic headset or earbuds
- A webcam for trainings and meetings

Hourly pay depending on experience plus monthly bonuses!

GENERAL SUMMARY
Collects accounts receivable for major hospital clientele. Places and receives high volume of inbound and outbound calls and accurately documents all information pertaining to client’s account utilizing various systems including PC based collection system and call center auto dialer.

KEY RESPONSIBILITIES
The following key responsibilities may vary based on client requirements.

• Handle 150 combination of IB & OB calls daily while maintaining an average 7-minute handle call time. First call resolution.
• Review and note every call serviced in detail. Ability to use multiple systems.
• Assist with patient care concerns within first communication (e.g., collect balance in full, payment plans, settlements, determine need for financial assistance); dispute resolution; identify and collect insurance information; handle and negotiate attorney-involved accounts; process payments; skip-tracing; other).
• Review patient correspondence. Review and respond to internal emails timely. Attend required trainings & meetings.
• Understanding of multiple clients/projects. Performs special projects as assigned.
• Maintains compliance with FDCPA, FCRA, HIPAA plus local, state, and federal collections laws.
• Demonstrates attention to detail; achieves the determined production, quality, and work performance expectations.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS
-2 years of collections experience
-Knowledge of medical terminology, coding, standard hospital operations and financial services preferred but not required.
-Preferred knowledge of Five 9 and Artiva systems but not required.
-Possesses knowledge, skill, and ability to operate a PC, applications/software, telephone, fax scanner and copier.
-Possesses and demonstrates professional telephone demeanor and appearance.
-Demonstrates the ability to work in a fast-paced environment; can multi-task.
-Displays the ability to keyboard 40 wpm; is proficient in Word, Excel and Outlook.
-Possesses a high school diploma or equivalent.
-Must successfully pass a criminal history screening.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Employee stock purchase plan
• Health insurance
• Life insurance
• On-the-job training
• Paid sick time
• Paid time off
• Paid training
• Retirement plan
• Vision insurance
• Work from home

Work Location: Hybrid remote in Los Angeles, CA 90071

Salary : $18