Debt Collector - Calabases

Position Summary:

As a Collector, your role will be integral in assisting Cedar in the recovery of outstanding debts owed to its clients. You will be responsible for managing a portfolio of delinquent accounts and employing effective communication and negotiation strategies to resolve outstanding debts while adhering to relevant laws and regulations.

Responsibilities:

• Debt Recovery: Contact and negotiate with consumers about their outstanding debts, adhering to company policies and procedures.

• Record Keeping: Maintain accurate and up-to-date records of all communications and transactions with consumers.

• Communication: Use various channels, including phone calls, emails, and digital platforms, to reach out to consumers and discuss payment options.

• Financial Analysis: Investigate and analyze consumers' financial situations to determine the best approach for debt recovery.

• Payment Plans: Advise and assist consumers in developing suitable payment plans based on their financial capabilities.

• Follow-Up: Monitor and follow up on payment arrangements to ensure compliance with agreed-upon terms.

• Issue Resolution: Resolve consumer inquiries and disputes regarding their debts promptly and professionally, providing necessary documentation and explanations.

• Collaboration: Work with internal departments, such as legal and credit, to obtain relevant information and support for debt recovery.

• Regulatory Compliance: Stay updated on industry regulations, legal requirements, and best practices related to debt collection.

• Target Achievement: Meet individual and team targets for debt recovery rates, overdue account reduction, and consumer satisfaction.
  
  Requirements:

  High school diploma or equivalent; a bachelor's degree in finance, business, or a related field is preferred.

  Proven experience in debt collection, preferably in a financial services or collections agency environment.

  Computer literate with a strong command of both spoken and written English.

  Typical Working Conditions

  Typical office environment with frequent sitting, standing, and walking.

  Equipment Used

  Routinely uses standard office equipment, including computers, phones, and other devices.

  
  Benefits

  • Located in Costa Rica

  • Commission

  • Comprehensive healthcare support

  • Flexible PTO