What are the responsibilities and job description for the Alarm Dispatcher position at USA Central Station Alarm Corp?
USA Central Station Alarm Corp is a leader in the security monitoring industry, with offices in multiple locations across the country. We specialize in monitoring a wide range of security systems, including burglary, fire, environmental hazards, and video surveillance, ensuring the safety and peace of mind of our customers nationwide.
Job Summary
We are seeking a vigilant and proactive Alarm Dispatcher to join our dynamic team. In this vital role, you will serve as the first point of contact for alarm activations, coordinating responses and ensuring swift communication with emergency services and security personnel. Your expertise in surveillance, communication, and conflict management will help maintain a safe environment for our clients and staff.
Key responsibilities:
· Monitoring of all types of alarm signals including video surveillance
· Answering incoming calls and alarm system signals regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city
· Relay information and messages to and from emergency sites to law enforcement agencies, and to all other individuals or groups requiring notification
- Document all responses and activity in our alarm monitoring software
- Delivering exceptional customer service with professionalism and empathy
· Other duties as assigned
Skills required
- Strong attendance and punctuality record
- Excellent verbal and written communication skills
- Proficiency with basic computer functions, including Microsoft Windows and Office
- Strong Attention to Detail
- Ability to remain calm during highly stressful situations
- Ability to adapt and respond appropriately to evolving work demands
- Willingness to work independently and collaboratively
- Schedule
Afternoon Shift: 8-hour shift between 2:00 PM – 10:00pm
Overnight Shift: 8-hour shift between 10:00pm – 12:00 AM
- *Weekends and holidays are required. *
Join us to be part of a dedicated team committed to safeguarding lives through vigilant monitoring and rapid response. Your proactive approach and attention to detail will make a meaningful difference in protecting our clients’ assets and ensuring their safety.
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Free parking
- Health insurance
- On-the-job training
- Paid time off
Work Location: In person
Salary : $18