What are the responsibilities and job description for the Dispatcher position at Tradewind Aviation LLC?
Description
Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury/Oxford, CT (OXC), Westchester, NY (HPN), San Juan, PR (SJU) and Stuart, FL (SUA) airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the highest quality aircraft, crew, and service, Tradewind provides personal air travel—both private and scheduled service—throughout North America and the Caribbean.
For more details visit www.flytradewind.com
ABOUT THE CANDIDATE / ROLE
Tradewind Aviation is looking for a full-time Dispatcher to be based in Oxford, CT. Dispatchers ensure the safe and expeditious flow of company aircraft. They will work closely with Scheduling to ensure clients are receiving the best possible customer service. The ideal candidate will maintain situational awareness and address issues as soon as practical. They must work well in a team environment and have excellent communication skills.
ESSENTIAL DUTIES
- Maintain a culture of total client service, focused on anticipating client needs and exceeding their expectations.
- Identify safety hazards and report to a supervisor or through the Safety Management System (SMS).
- Flight follow aircraft.
- Advise Scheduling and/or Client Services of operational issues that may impact the schedule.
- Track issues for resolution in scheduling software.
- Monitor weather conditions in operational areas.
- Arranging international handling with customs/vendors.
- Coordinate services with FBOs.
- Set up slots or reservations with airports.
- Plan and book crew logistics.
- Communicate directly with flight crews of any changes to their current schedule.
- Notify crew members of the next day’s duty and flight schedule.
- Other duties as assigned.
Requirements
QUALIFICATIONS
- Previous aviation experience preferred.
- Experience in aviation scheduling software preferred.
- FAA dispatch license preferred.
- Problem solving skills.
- Ability to handle frequent changes.
- Capability to handle stressful situations in a professional manner.
- Available to work nights, weekends, and holidays.
PHYSICAL DEMANDS
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift 15 lbs. at times.
BENEFITS
- Competitive salary
- Medical, Dental, Vision, FSA/DCA and 401(k) plan
- Paid vacation and sick days
- Paid Parental Leave
- Fun, dynamic team with opportunities for rapid advancement
- Travel benefits on various US and International airlines