What are the responsibilities and job description for the Customer Service position at US Tool Group?
Customer Service Representative
Farmington, MO
Who We Are:
US Tool Group is a leading provider of innovative industrial products and services, helping manufacturers achieve greater efficiency, quality, and cost savings. Founded in 1958, we have grown to become the largest cutting tool reconditioning firm in North America. Our success is driven by our commitment to our customers, our industry expertise, and most importantly, our dedicated employees.
As a Customer Service Representative, you’ll be an important connection between our customers, sales team, and manufacturing plants. This position is ideal for someone who enjoys helping people, solving problems, staying organized, and managing multiple priorities in a team-oriented environment. You’ll handle customer calls and emails, troubleshoot issues, maintain customer records, coordinate with internal teams, and help ensure customer requirements are met.
If you have:
- Good phone/email etiquette
- Able to perform multiple tasks at once
- Work independently and stay focused
- Understanding of work quality
- Strong knowledge with Windows-based computer operating systems and software
- Positive Attitude with good customer service relations
- Problem solving skills
- Pay attention to detail, recognize and report issues
- Self-motivated to get assigned work completed
- Willingness and personality suited to work in a team-oriented environment
A typical day may look like this:
- Accept calls and emails from customers
- Document customer calls/issues
- Research and troubleshoot customer/plant process issues
- Assist customers with issues (i.e. delivery requirements, quality issues, etc.)
- Work with sales force on customer related issues
- Plant liaison for customers
- Create and update records in CRM software
- Support team members as workload increases
- Backup other CSR’s during vacation, sick days, and other days out
- Update customer required reporting and pricing
- Assist Customer Service Manager with special projects as needed
- Update quality issue report and attend monthly quality meetings
- Update special instructions as necessary
- Work with the plant on issues involving customer requirements
Other Important Information:
- Farmington Location
- Reports to Annette Holloway
- 50% Sitting
- 40% Standing
- 10% Walking
- Lifting up to 40lbs.
We provide:
- Climate Controlled facility
- On site Cafeteria
- Health, Vision, Dental and Life Insurance
- Competitive salary
- 401K benefit options
- Paid holiday and paid time off accrual
- Weekly Pay
- A work-hard play-hard environment
- Personal and professional growth
Equal Opportunity Employer M/F/Disability/Protected Vet
For more information or to request a reasonable accommodation to apply for a position, please contact our Human Resources Department at 573-431-3856.
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non-U.S. persons selected for this position must meet eligibility requirements for access to export-restricted information. The ITAR/EAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.