Technical Support Engineer (Coding/Programming Support)

Duration: 6 months contract

Job Description:

• We are looking for a Technical Support Engineer with strong application support experience, not IT helpdesk or device support.
• The ideal candidate has hands-on experience troubleshooting backend or enterprise applications, can read and debug code, and is comfortable using SQL to query databases, understand schemas, and diagnose issues.

• Perform advanced troubleshooting through code-level analysis and deep data investigation.
• Own the full lifecycle of complex technical issues—from reproduction to root cause to resolution.
• Lead and project manage new deployment challenges through to successful production readiness.
• Implement and manage security, permissions, and configuration changes across environments.
• Drive continuous improvement across support operations through better tooling, automation, and documentation.
• Build high-quality playbooks, runbooks, and knowledge base content for faster resolution.
• Partner closely with engineering, product, and operations teams on critical escalations and platform reliability.
  
  

• Strong SQL skills with the ability to diagnose and resolve complex data issues.
• High proficiency with Jira and GitHub for:
  • Issue tracking and prioritization
  • Sprint-level collaboration
  • Version control, code reviews, and incident documentation
• Hands-on Cloud Operations experience, including:
  • Creating and managing cloud storage buckets
  • Provisioning and maintaining virtual machines (VMs)
  • Configuring security policies, IAM roles, and access controls
    
    

• Technical Support
• SQL
• Cloud
• Issue tracking
• Object-oriented programming
  
  

• Bachelor’s degree or equivalent work experience.

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit  www.ustechsolutions.com
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.