Desktop Support Specialist

Duration: 9 Months Contract, possible extension

5 days onsite

Job Description:

Provide technical support to WB end-user desktops, laptops with docking stations and mobile devices. This includes supporting a variety of Bank-standard software and hardware, and handling problems such as computer viruses, network login and connectivity issues, among others.

Respond to client requests for help, diagnose problems, and identify and apply the appropriate resolution or find resources to solve the problem.

Complete tickets within SLA parameter: 90% Response SLA goal; 95% Resolution SLA goal; and meet Quality Management KPIs.

Provide support for meetings and presentations, including video conferences/in-room systems, virtual and hybrid meetings.

Provide support to M365 applications (Outlook, OneDrive, Teams, etc.)

Follow administrative guidelines associated with maintaining high quality IT support, including asset management related tasks.

Attend to issues with Bank-owned and personal mobile devices (iOS and Android) which are connected to WBG’s corporate Email infrastructure.

Educational and Technical Qualifications:

Bachelor’s degree in computer sciences, Electronics & Communication Engineering, Information Systems Management, or related field, with a minimum of 3 years relevant experience or associate’s degree with a minimum of 5 years relevant experience.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Regards

Mohd Rehan

mrehan@ustechsolutionsinc.com

Internal ID:#: 26-07941