What are the responsibilities and job description for the Operations Manager position at US Multimodal Group?
ABOUT US:
U.S. Multimodal Group (USMMG) is a company that specializes in providing comprehensive transportation and logistics solutions. The company operates across various modes of transport including truckload and intermodal, offering a seamless and integrated service to ensure efficient and timely delivery of goods. Its expertise lies in coordinating and managing complex logistics operations, catering to diverse client needs with customized solutions. By leveraging advanced technology, strategic planning, and a vast network of resources, U.S. Multimodal aims to optimize supply chains, reduce operational costs, and enhance overall customer service in the transportation sector.
Our Port X Logistics team is dedicated to providing reliable and transparent services that can completely change how your business operates – for the better. When you work with us, you’ll never work alone. Our Port X Logistics operates as a subsidiary of U.S. Multimodal Group (USMMG).
Must be legally authorized to work in the United States. Employment eligibility will be verified through E-Verify, and a background check is required.
JOB SUMMARY:
The Operations Manager is responsible for overseeing daily business operations of a trucking and drayage facility to ensure efficiency, productivity, quality, and customer satisfaction. This role manages operational processes, leads teams, monitors performance metrics, and implements continuous improvement initiatives to support organizational goals.
KEY RESPONSIBILITIES:
- Manage and oversee day-to-day operational activities across departments.
- Develop, implement, and improve operational policies, procedures, and workflows.
- Monitor key performance indicators (KPIs) and prepare operational reports.
- Lead, coach, and develop team members to achieve performance objectives.
- Ensure compliance with company policies, industry regulations, and safety standards.
- Collaborate with senior leadership to develop strategic operational plans.
- Manage budgets, control costs, and identify opportunities for increased efficiency.
- Coordinate cross-functional projects and initiatives.
- Resolve operational issues and implement corrective actions when needed.
- Maintain high levels of customer service and operational excellence.
- Analyze business processes and recommend improvements to enhance productivity and profitability.
QUALIFICATIONS:
- Bachelor’s degree in business administration, Operations Management, Supply Chain Management, or a related field.
- 5 years of operations management or leadership experience. Trucking experience required. Drayage experience strongly desired.
- Strong knowledge of operational processes and business management principles.
- Experience with budgeting, forecasting, and performance management.
- Proficiency in Microsoft Office Suite and business management software.
- Excellent analytical, problem-solving, and decision-making skills.
Skills and Competencies
- Leadership and team management
- Strategic planning for growth
- Process improvement
- Project management
- Financial acumen
- Communication and interpersonal skills
- Time management and organization
- Data analysis and reporting
- Change management
- Cost management
- Customer-focused mindset
WHAT WE OFFER:
- Offering a competitive salary (based on experience).
- Competitive commission plan.
- Benefits include PTO, Paid Holidays, medical, dental, and vision options (other elections available).
- Company paid Life Insurance and Long-term disability
- Company offers a 401(k) program with company match for eligible employees.
- Opportunities for career advancement and continued professional development.
- A dynamic, exciting, and mission-driven work environment.
Equal Opportunity Statement:
U.S. Multimodal is an Equal Opportunity Employer and we are committed to fostering a safe and friendly workplace. All qualified individuals are encouraged to apply.