What are the responsibilities and job description for the Operations Manager position at National Medical Supply, Inc.?
Position Summary
Oversees daily operations ensuring efficiency, compliance, and performance. Performs duties in accordance with assigned responsibilities and organizational policies.
Core Responsibilities
- Oversee operations across billing, customer care, PPIT, intake, and service
- Ensure timely processing of orders and services
- Monitor operational metrics
- Identify gaps and improve processes
- Coordinate cross-functional workflows
- Resolve complex issues
- Ensure staffing alignment
- Review financial and operational indicators
- Support revenue cycle performance
- Oversee complaint trends and resolution
- Ensure policy adherence
- Collaborate with leadership
Compliance Responsibilities
- Follow company policies, Medicare/Medicaid requirements, and accreditation standards
- Complete required training, competency assessments, and ongoing education based on role responsibilities
- Ensure accuracy, completeness, and timeliness of documentation
- Report concerns, errors, or compliance issues through established channels without fear of retaliation
- Report patient/customer concerns or complaints and support resolution in accordance with company processes
- Participate in audits, monitoring, and performance improvement activities
- Support adherence to organizational policies and regulatory requirements in daily work
- Leadership Responsibilities
- Provide day-to-day direction and support to team members
- Reinforce expectations for performance, accountability, and communication
- Support onboarding and training of staff
- Lead or participate in performance improvement activities, including monitoring outcomes and implementing corrective actions
- Ensure appropriate use of systems and technology within the team to support workflow, documentation, and compliance
- Ensure patient/customer concerns and complaints are addressed and resolved in accordance with company processes
Minimum Qualifications
- Operations experience
- Leadership experience
- Ability to use required systems, applications, and technology to perform job responsibilities
- Meets and maintains qualifications required for the position
EEO Statement — Required by Federal Law, Strongly Recommended for All
National Medical Supply, Inc is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, marital status, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law."
ADA / Reasonable Accommodation Language — Best Practice, Not Required
We are committed to providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the application or interview process, please contact Human Resources at HR@National-Med.com