Operations Compliance Coordinator

Operations Compliance Coordinator at “Top Workplace”

The Operations Compliance Coordinator is responsible for ensuring that all medical equipment servicing activities comply with regulatory standards, internal policies and industry best practices.  The role involves tracking service schedules, maintaining accurate compliance documentation, coordinating activities with field operations team members and supporting audits and inspections.  The ideal candidate is detail-oriented and knowledgeable about medical device compliance standards.

A Day in the Life

Compliance Monitoring and Documentation

• Maintain and update compliance records for all medical equipment servicing activities
• Ensure adherence to federal, state and local regulations (ISO, FDA, CMS, AAMI OSHA)
• Prepare and manage documentation for internal and external audits

Service Tracking and Coordination

• Track Field Corrective Actions and Customer Complaints
• Create and maintain accurate reporting by utilizing ERP system to track activities to report to internal and external customers
• Coordinate with field operations team to ensure timely completion of compliance activities
• Generate regular compliance and service performance reports

Process Improvement and Training

• Develop, maintain and monitor Standard Operating Procedures and Work Instructions, ensuring proper revision control and accessibility for team members
• Provide training and support to staff on compliance procedures and documentation standards
• Coordinate and track training requirements by position utilizing Learning Paths and our Learning Management System

Internal Audit and Inspection Support

• Manage and maintain compliance licensing for all branches, including medical equipment distributor licenses and bedding licenses
• Maintain and update internal audit checklists and ensure correct Standard Operating Procedures and Work Instructions provide accurate support documentation
• Track internal audit outcomes by branch to determine potential training and process gaps
• Maintain updated knowledge of equipment, services, and policies through regular professional development trainings
• Travel nationally as needed
• All other duties as assigned

Qualifications

Education/Experience

• Associate degree or equivalent experience preferred
• 2 years in a compliance, operations, or medical equipment servicing role

Qualifications

• Knowledge of medical equipment regulations and standards (e.g. The Joint Commission, ISO 13485, AAMI and OSHA)
• Familiarity with equipment traceability requirements using ERP systems
• Strong attention to detail and organizational skills
• Ability to communicate clearly with internal and external stakeholders
• Standard business hours, with occasional need for early or after-hours communication
• Outstanding listening, communication, collaboration, organization and problem-solving skills
• Highest integrity and relentless commitment to delivering value to customers and co-workers
• Resourcefulness in a fast-paced environment with a readiness to embrace change
• Strong organizational, attention-to-detail, critical thinking and problem-solving skill