Product Specialist II

Job Description

Join our life-saving mission! Are you a professional with relentless commitment to delivering value to customers and co-workers? If so, we want to meet you! Become part of a fast-growing healthcare company as a Product Specialist. In this role you will support our hospital partners’ by ensuring they have the beds, therapeutic surfaces and services they need when they need it.

Job Responsibilities

• Visit hospital partners daily to evaluate any needs and demonstrate to clinicians how our equipment and services can support their work helping patients heal
• Coordinate and conduct equipment demonstrations and training sessions to present the features and benefits of the beds and therapeutic surfaces and services we offer
• Establish trusted advisor relationships with clinical personnel and address questions and concerns
• Assist the sales team in forming new relationships with hospital partners in designated region and share clinical needs and opportunities
• Provide marketing and sales support and assist with the development of training materials
• Coordinate daily with local operations team, including branch Team Lead and customer service representatives, to help ensure the timely and successful equipment order and delivery and planning and support to healthcare partners
• Manage customer activities on our company portal and on Salesforce
• Educator for SPHM programs and initiatives company wide.
• Provide partner relationships with evidence-based SPH and early mobility programmatic support.
• Participate in business planning and professional development sessions
• Ability to travel up to 50%
• All other duties as assigned

Qualifications

Preferred Education/Experience

• 4 years of experience with USME or 4 years in a related field delivering client-focused solutions
• Bachelor’s degree in Business Administration, Sales or relevant field

Qualifications

• Adequate understating of the medical equipment industry and clinical care
• Outstanding listening, communications, collaboration, organization and problem-solving skills
• Ability to manage multiple projects at a time while maintaining sharp attention to detail
• Demonstrate ability to grow, develop and advance professionally in knowledge and skill set
• Microsoft Excel and PowerPoint knowledge needed for reporting and presenting
• SalesForce.com knowledge or ability to learn
• Ability to create and grow relationships within a hospital
• Demonstrate willingness to gain knowledge about features, benefits, and technical aspects of the USME equipment portfolio
• Clean driving record
• Highest integrity with ability to work independently and be resourceful