What are the responsibilities and job description for the Medical Front Office Specialist (3316) position at US Heart & Vascular?
Us Heart and Vascular is in need of a Medical Front Office Specialist to join our team at Cardiovascular Clinic of Covington in Covington, LA
Responsibilities:
- Greets patients and visitors in a friendly, timely and professional manner, whether in person or via telephone, determines their needs and responds accordingly.
- Obtains and enters current & accurate demographic and insurance data, including insurance cards into patient registration system prior to EMR check-in.
- Obtains signed financial policy and HIPAA authorizations on all new and annual patients.
- Verifies medical insurance coverage and documents benefits information.
- Demonstrates working knowledge of medical insurance terminology and primary v secondary, etc
- Collects money at check-in in accordance with window collection policy.
- Maintains secure and accurate patient payments
- Prepares daily deposit of office co-pays collected.
- Utilizes EMR and PM system accurately.
- Schedules patient appointments according to policy as needed. Ensures physician template is followed; responds to patient referral requests within 48 hrs.
- Prepares EMR charts for clinic’s schedule assigned, obtaining medical records prior to appointment
- Reminds each patient of their appointment for the following day and provides complete instructions for the visit; notifies patient of applicable payment due.
- Follow-up on patient no-shows; send reminder notices when appropriate.
- Follow confidentiality and HIPAA privacy rules
- Accepts and signs for mail parcels and other deliveries, notifying recipient immediately of their arrival.
- Maintains an orderly, neat and clean front desk area and waiting room.
- Perform any other services deemed reasonable by physician or supervisor.
Requirements:
- High School diploma or equivalent
- A minimum of one year of experience in a medical office or other healthcare setting preferred.
Why Choose Us?
- Comprehensive benefits package
- Monday-Friday schedule
- CME allowance
About Covington, LA:
Covington, Louisiana offers the perfect balance of small-town charm and modern convenience. Nestled on the Northshore of Lake Pontchartrain, it’s known for its beautiful oak-lined streets, walkable downtown area filled with local shops and restaurants, and a strong sense of community. Residents enjoy top-rated schools, safe neighborhoods, and easy access to New Orleans—just a short drive away. With its blend of Southern hospitality, natural beauty, and vibrant local culture, Covington is an ideal place to live, work, and relax.