Customer Service Representative, Veterinary

Urgent Paws Veterinary Care is excited to open soon in Midlothian, VA, providing compassionate, high-quality urgent care for pets during times of illness, injury, and unexpected situations. Our practice is built around empowering veterinary professionals to deliver exceptional medicine in a supportive, collaborative environment, because we believe great care starts with a strong, valued team. We are committed not only to our patients and clients, but also to the community we serve, offering reliable urgent care services including diagnostics, advanced treatments, and general surgery for urgent cases. At Urgent Paws, every patient is treated with skill, empathy, and the urgency they deserve.

Job Overview
We are seeking an energetic and dedicated Customer Service Representative to join our veterinary urgent care! In this role, you will be the first point of contact for our valued clients, providing exceptional support and ensuring their needs are met with empathy, enthusiasm, and professionalism. Your ability to communicate effectively, handle multiple tasks efficiently, and deliver outstanding client experiences will drive our success. This position offers an exciting opportunity to develop your skills in customer support, veterinary knowledge, and client services within a fast-paced environment. If you thrive on helping others and enjoy engaging with diverse audiences, this role is perfect for you!

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and within the team supporting clients and referring veterinary teams.
• Provide accurate information about products and services, assisting customers with their questions or concerns
• Handle outbound calling campaigns to follow up with clients
• Maintain detailed records of customer interactions using data entry skills and Microsoft Office tools
• Assist customers with account management tasks such as updating information or processing transactions securely
• Demonstrate excellent phone etiquette and communication skills to ensure positive interactions at all times
• Identifying customer needs and recommending suitable solutions to enhance client satisfaction

Experience

• Previous veterinary customer support or emergency roles preferred but not required; training will be provided
• Strong data entry skills with the ability to accurately input information quickly and efficiently
• Experience client services that demonstrates persuasive communication abilities
• Familiarity with Microsoft Office applications and general computer skills necessary for daily operations
• Ability to analyze customer needs, patient triage, and provide tailored solutions while maintaining professionalism

Join us to make a real difference in our clients’ experiences! We value energetic individuals who are motivated to deliver top-tier service while growing their careers in a supportive environment.

Pay: From $17.00 per hour

Expected hours: No less than 32.0 per week

Benefits:

• 401(k) matching
• Health insurance
• On-the-job training
• Paid time off

Work Location: In person

Salary : $17