What are the responsibilities and job description for the Outreach Coordinator position at Urban Street Angels, Inc.?
Are you passionate about helping others and want to work with an organization that shares that passion? Do you want to make an impact on a youth's life, helping to create a path to health and self sufficiency? Consider joining Urban Street Angels and our dedicated team of professionals who are making a difference.
Founded in 2012, Urban Street Angels is a San Diego based non-profit dedicated to supporting homeless youth through supportive housing, peer support, mentorship, mental health counseling, and job training initiatives, to develop a more employable workforce and cultivate personal responsibility. Of California's unhoused population, 50% cite they first had an experience with homelessness between the ages of 18 and 25. This critical demographic has the potential to leave the streets behind for good when provided with the support needed to make a change in their lives. Urban Street Angels has made it our mission to serve this under-supported group, and in so doing, make meaningful progress toward ending homelessness in San Diego and beyond.
Title: Outreach Coordinator
Responsibilities:
Urban Street Angels offers an array of benefits to employees, supporting health, wellness and retirement, including:
Benefits:
Founded in 2012, Urban Street Angels is a San Diego based non-profit dedicated to supporting homeless youth through supportive housing, peer support, mentorship, mental health counseling, and job training initiatives, to develop a more employable workforce and cultivate personal responsibility. Of California's unhoused population, 50% cite they first had an experience with homelessness between the ages of 18 and 25. This critical demographic has the potential to leave the streets behind for good when provided with the support needed to make a change in their lives. Urban Street Angels has made it our mission to serve this under-supported group, and in so doing, make meaningful progress toward ending homelessness in San Diego and beyond.
Title: Outreach Coordinator
- Status: Full-time, nonexempt, in-person
- Hourly rate: $23-$25
- Schedule: Sunday - Thursday, 9:00am - 5:30pm
- Location: Downtown San Diego
Responsibilities:
- Conducts phone screens to assess initial eligibility and immediate needs
- Monitors and tracks all incoming referrals from partner agencies, shelter networks, and outreach teams
- Keeps a detailed and organized referral log, ensuring accurate documentation, timely follow-up, and coordination with program staff
- Conduct direct street outreach in targeted areas
- Build rapport with youth experiencing homelessness using person-centered, harm-reduction practices
- Provide crisis intervention, de-escalation, safety planning, and basic needs supplies (food, hygiene packs, clothing)
- Offer information about program eligibility, available shelter beds, and community resources
- Complete outreach logs, encounter forms, and HMIS data entry as required
- Screen youth for eligibility (ages 1825, experiencing homelessness, safety considerations)
- Coordinate intakes and warm handoffs into the TAY shelter program
- Communicate with Program Manager and Residential Services Coordinators regarding available beds and same-day placements
- Assist youth in obtaining IDs, Medi-Cal, CalFresh, and other mainstream benefits
- Work in coordination with County, RTFH, PATH, YMCA, SDYS, YAC, and other TAY-serving organizations
- Maintain regular presence at community events, youth drop-ins, food distributions, school campuses, and outreach collaboratives
- Strengthen referral pathways with hospitals, behavioral health providers, law enforcement, County agencies, and shelters
- Represent the organization in outreach meetings, collaborative workgroups, and community networks
- Provide basic case support during outreach (crisis assessment, safety checks, housing triage)
- Link youth to behavioral health services, substance use treatment, job programs, and education opportunities
- Support with transportation coordination for shelter entry, appointments, and urgent needs
- Follow trauma-informed, culturally responsive, LGBTQ-affirming practices
- Complete accurate HMIS entries, outreach logs, shift summaries, and incident reports
- Maintain confidentiality per HIPAA, HMIS, and agency policy
- Track youth engagement, referrals, and outcomes for reporting
- 12 years of experience working with youth, homeless services, behavioral health, outreach, housing, or crisis services (lived experience encouraged)
- Knowledge of homelessness systems in San Diego, community resources, and TAY-specific needs
- Strong skills in crisis intervention, rapport-building, harm reduction, and de-escalation
- Ability to work independently in the field and maintain professionalism in unpredictable situations
- Valid California drivers license, reliable transportation
- Ability to pass background check (per agency requirements)
- Reliable transportation
- Ability to travel between Urban Street Angels locations
- Ability to lift up to 20 lbs. and work in varied indoor/outdoor settings
- Flexibility to work evenings or weekends as needed
- Must submit to a background check via Live Scan (with ongoing alerts), as required by specific programs, funding requirements and licensing regulations
- Must submit to TB testing
- Must be authorized to work in the U.S. and complete I9 verification
- Relevant evidence-based practices and leading outcome-driven care
Urban Street Angels offers an array of benefits to employees, supporting health, wellness and retirement, including:
- 401(k) retirement savings
- Medical insurance
- Dental insurance
- Vision insurance
- Ancillary voluntary insurances
- Paid time off including sick and vacation time
- Referral incentive program
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Salary : $23 - $25
