IT Coordinator

Are you passionate about helping others and want to work with an organization that shares that passion? Do you want to make an impact on a youth's life, helping to create a path to health and self sufficiency? Consider joining Urban Street Angels and our dedicated team of professionals who are making a difference. 

Founded in 2012, Urban Street Angels is a San Diego based non-profit dedicated to supporting homeless youth through supportive housing, peer support, mentorship, mental health counseling, and job training initiatives, to develop a more employable workforce and cultivate personal responsibility. Of California's unhoused population, 50% cite they first had an experience with homelessness between the ages of 18 and 25. This critical demographic has the potential to leave the streets behind for good when provided with the support needed to make a change in their lives. Urban Street Angels has made it our mission to serve this under-supported group, and in so doing, make meaningful progress toward ending homelessness in San Diego and beyond.

Title: IT Coordinator

• Status: Full-time, nonexempt, in-person
• Hourly rate: $25 - $28 (based on qualifications and experience)
• Schedules: Flexible (must be on-site)
• Location: Downtown, San Diego

Position Summary: The IT Coordinator will play a key role at Urban Street Angels' ensuring the organization, employees and stakeholders have technology connectivity and ongoing support. The IT Coordinator supports information technology systems and equipment, troubleshooting issues and, issuance and configuration of technology equipment for staff. Duties include regular IT and AV setup for daily needs and special events, managing support tickets, and accurately documenting job activities through a ticketing system. The IT Coordinator will interact in a customer-centric, professional, polite manner when dealing with staff, and will frequently need to collaborate with representatives from various departments. A key component of the job is listening to and interpreting users’ technology concerns, then being part of designing and implementing solutions to address their needs.

Responsibilities: 

• Network Infrastructure: Setting up and maintaining a working internet connection and firewall for three locations, including separate log ins for clients and staff. Monitoring firewall and any illegal downloading activity from clients. Ensuring interruption free internet connections for all staff. Interface with our Managed Service Provider (MSP).
• Policies and Compliance: Establishing protocols and ensuring compliance with cyber security company (insurance requirements) and any other requirements/regulations stipulated by funding agencies.
• Tech Equipment: Inventory, set up and management of all IT assets.
• Device Management Systems: Enrolling and streamlining all employee devices into MDM system (Scale Fusion). Managing G Suite account.
• Tech Maintenance & Systems: Support and troubleshoot facility software and hardware. Perform testing and evaluation on new software and hardware products. Create ticketing system for IT needs and document work done and time spent within ticketing system. Develop and maintain thorough standard operating procedure (SOP) documentation. Assist in maintaining the organizations website.

Qualifications: 

• Minimum High School Diploma or G.E.D. plus two years’ experience working in the IT field; OR
• (Preferred) Bachelor’s degree in Information Technology or Computer Science; equivalent experience acceptable
• CompTIA A , Network , Security , or similar certifications advantageous;
• Excellent verbal and written communication skills
• Ability to physically stand, bend, squat, and frequently lift or maneuver equipment up to 80 pounds
• Proficiencies with any of the following: GSuite, Microsoft Office 365, Windows Azure, AWS, Salesforce, Adobe Creative Suite, Aeries, Cisco networking products
• Ability to meet deadlines and manage stress effectively in high-pressure situations;
• Understanding of TCP/IP protocols and LAN/WAN configuration
• Must submit to a background check via Live Scan (with ongoing alerts), and TB test, as required by specific programs, funding requirements and licensing regulations

Additional Requirements:

• Reliable transportation
• Ability to travel between Urban Street Angels locations, if necessary
• Ability to lift up to 80 lbs. and work in varied indoor/outdoor settings
• Flexibility to work evenings or weekends as needed
• Must submit to a background check via Live Scan (with ongoing alerts), as required by specific programs, funding requirements and licensing regulations
• Must be authorized to work in the U.S. and complete I9 verification

Benefits:

Urban Street Angels offers an array of benefits to employees, supporting health, wellness and retirement, including: 

• 401(k) retirement saving
• Paid sick time
• Referral incentive program

Urban Street Angels is an equal opportunity employer, committed to creating a diverse and inclusive workplace. Discrimination of any kind, notably based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws, is strictly prohibited. All employment decisions are based on qualifications, merit, and business needs.

Pay: $25.00 per hour

Expected hours: 15.0 – 20.0 per week

Work Location: In person

Salary : $25 - $28