Hiring!! Support Desk Analyst (IT Support) - Carlsbad, CA (Onsite)

Hi,

Kindly go through below role and let me know your interest -

Job Title: Support Desk Analyst

Job Location: Carlsbad, CA Onsite 5 days/week

Job Duration: 6 Months Long term

JOB OVERVIEW

The Support Desk Analyst is responsible for providing efficient, timely, and high-quality Level 1 technical support to end-users.

ROLES AND RESPONSIBILITIES

• Perform computer operational maintenance which includes the ability to install, setup, configure troubleshoot, and optimize client computer systems, peripherals, and components
• Consistently demonstrate professional and superior customer service and interpersonal skills/soft skills
• Communicate clearly and effectively with teams, peers and customers
• Create and update incidents within ticket tracking system including detailed incident and resolution information
• Configure and support anti-viranti-malware software and promptly address any reported security breaches
• Update existing documentation as needed and create standard operating procedures and support KBs

COMPETENCIES (Knowledge, Skills & Abilities)

• Exceptional Customer Service, soft skills
• Proficient in Microsoft Windows desktop OS and the Microsoft Office Suite
• Working knowledge of Mac/OS X and iOS
• Working knowledge of Active Directory and Microsoft Windows domain environments
• Able to install, setup, configure, troubleshoot, and optimize basic to moderately complex systems & components
• Experience with Microsoft Office 365 user administration
• Minimum basic working knowledge of network concepts; DNS, DHCP, IP, MAC addresses.

EDUCATION AND EXPERIENCE

• Minimum 2 years of IT Support Desk experience
• Relevant IT Certifications, such as A , Microsoft, and customer service training optional but preferred
• This position is on-site 5 days in our Carlsbad, CA office

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