What are the responsibilities and job description for the IT Desk Network Associate position at Urban League of Broward County, Inc?
Position Summary
The IT Desk Network Associate provides technical support, monitoring, and incident resolution for the Urban League of Broward County’s IT infrastructure. This includes network connectivity, user access, cloud services, and endpoint systems, as well as responsible for handling service tickets, troubleshooting critical alerts, coordinating with Network Operations Center/Security Operations Center (NOC/SOC) teams, and maintaining operational stability across multiple systems and devices. The position combines Help Desk, NOC monitoring, and systems administration support.