What are the responsibilities and job description for the Managing Director, Operations position at Upward On?
About the Opportunity
This is an opportunity for a Managing Director, Operations to join a top team at Brown Harris Stevens. The ideal candidate is a senior leader who will run the day-to-day business so the founder and sales team can
focus on sales and originating relationships and driving revenue. This is a high-impact leadership role for a seasoned real estate professional who thrives on building teams, running complex operations, and translating sales activity into consistent, scalable performance. You will serve as the operational leader of the business, owning execution across team management, sales operations, financial performance, and implementation of processes. You will work in close
partnership with the team leader, acting as her operational counterpart and ensuring the business
runs with discipline, clarity, and momentum. This role is ideal for someone who enjoys leading people, driving accountability, and building systems that scale a top-producing residential real estate team.
focus on sales and originating relationships and driving revenue. This is a high-impact leadership role for a seasoned real estate professional who thrives on building teams, running complex operations, and translating sales activity into consistent, scalable performance. You will serve as the operational leader of the business, owning execution across team management, sales operations, financial performance, and implementation of processes. You will work in close
partnership with the team leader, acting as her operational counterpart and ensuring the business
runs with discipline, clarity, and momentum. This role is ideal for someone who enjoys leading people, driving accountability, and building systems that scale a top-producing residential real estate team.
What You’ll Own:
Business & Team Operations
● Lead the day-to-day operations of the business, team, and staff
● Directly manage and develop team members, including recruiting, onboarding, training, performance management, and motivation
● Ensure the team has the tools, clarity, and resources needed to perform at a high level
● Foster a culture of accountability, professionalism, and continuous improvement
Business & Team Operations
● Lead the day-to-day operations of the business, team, and staff
● Directly manage and develop team members, including recruiting, onboarding, training, performance management, and motivation
● Ensure the team has the tools, clarity, and resources needed to perform at a high level
● Foster a culture of accountability, professionalism, and continuous improvement
Sales Operations & Pipeline Management
● Own the sales pipeline end-to-end, maintaining visibility into every opportunity and its lifecycle
● Track deadlines, follow-ups, and next actions to ensure consistent execution
● Design and implement processes to grow and convert pipeline (referrals, open houses, inbound leads, repeat clients)
● Ensure listing, contract, and closing processes are documented, efficient, and error-free
● Own the sales pipeline end-to-end, maintaining visibility into every opportunity and its lifecycle
● Track deadlines, follow-ups, and next actions to ensure consistent execution
● Design and implement processes to grow and convert pipeline (referrals, open houses, inbound leads, repeat clients)
● Ensure listing, contract, and closing processes are documented, efficient, and error-free
Financial Management & Performance Tracking
● Own KPIs, forecasting, budgeting, and performance reporting
● Monitor revenue, expenses, and productivity against team and individual goals
● Prepare regular reports and insights for the founder to support decision-making
● Partner with team leader to set annual goals and manage toward them
● Own KPIs, forecasting, budgeting, and performance reporting
● Monitor revenue, expenses, and productivity against team and individual goals
● Prepare regular reports and insights for the founder to support decision-making
● Partner with team leader to set annual goals and manage toward them
Process, Systems & Compliance
● Own operational process design across listings, transactions, and closings
● Ensure contracts, documentation, and compliance requirements are met consistently
● Oversee CRM, contact management, and marketing workflows to ensure data integrity and follow-through
● Collaborate closely with marketing, sales, and administrative support to maintain operational excellence
● Own operational process design across listings, transactions, and closings
● Ensure contracts, documentation, and compliance requirements are met consistently
● Oversee CRM, contact management, and marketing workflows to ensure data integrity and follow-through
● Collaborate closely with marketing, sales, and administrative support to maintain operational excellence
Strategic Partnership
● Act as a thought partner on strategy, execution, and team development
● Translate vision and goals into actionable plans and priorities
● Provide continuous feedback on performance, risks, and opportunities
● Act as a thought partner on strategy, execution, and team development
● Translate vision and goals into actionable plans and priorities
● Provide continuous feedback on performance, risks, and opportunities
Requirements
● 3–5 years of residential real estate experience, ideally in a high-producing team environment
● 5 years of operations or business management experience, with direct people leadership
● New York State Real Estate License (required within 6 months of joining)
● Strong technical fluency, including:
○ Excel / Google Sheets
○ CRM systems
○ Marketing and workflow automation tools
○ Comfort using modern AI tools to improve productivity
Key Attributes for Success
● Trusted leader: High integrity, sound judgment, and consistency in execution
● Operationally sharp: Detail-oriented while able to see the big picture
● Metrics-driven: Uses data to guide decisions and drive accountability
● Excellent communicator: Clear, direct, and effective with all stakeholders
● Calm under pressure: Handles fast-moving environments with professionalism and composure
● Self-directed: Takes ownership, anticipates needs, and drives outcomes without hand-holding
● Trusted leader: High integrity, sound judgment, and consistency in execution
● Operationally sharp: Detail-oriented while able to see the big picture
● Metrics-driven: Uses data to guide decisions and drive accountability
● Excellent communicator: Clear, direct, and effective with all stakeholders
● Calm under pressure: Handles fast-moving environments with professionalism and composure
● Self-directed: Takes ownership, anticipates needs, and drives outcomes without hand-holding
Work Environment
● 100% in-office role at our Manhattan executive office
● Flexibility to work remotely when business needs arise
Benefits
● Competitive base salary ($110,000 - $125,000) performance bonus tied to business growth
● Competitive base salary ($110,000 - $125,000) performance bonus tied to business growth
● Employer-subsidized healthcare
● 401(k)
● Pre-tax commuter benefits
● PTO including:
○ 6 paid holidays, 15 days paid vacation, 7 days paid sick leave
● 401(k)
● Pre-tax commuter benefits
● PTO including:
○ 6 paid holidays, 15 days paid vacation, 7 days paid sick leave
Salary : $110,000 - $125,000