What are the responsibilities and job description for the Community Mediation Coordinator position at UpSide413?
PRIMARY RESPONSIBILITIES: - Report to and work in cooperation with the
Program Director and Executive Director and other Center Staff to ensure
program quality assurance and advancement of the mission of the
Center. - Coordinate all community-based referrals, including screening,
intake, case preparation, and mediation services. Responsibilities
include facilitating mediations directly or assigning and supporting
mediators for matters involving housing issues, neighbor disputes,
school and family conflicts, organizational/community conflicts, and
other appropriate cases. - Serve as the Center\'s primary outreach
representative by developing and maintaining relationships with
community partners, increasing awareness of mediation services,
conducting outreach presentations, creating and sending quarterly
newsletters, and strengthening referral networks throughout the
community. - Help coordinate volunteer mediator scheduling, mentorship,
yearly evaluation, continuing education opportunities, and compliance
With Center Policies And Program Requirements. - Continuing Education
Assist in conducting and attending trainings to develop feedback and
other relevant skills for self and others. - Maintain accurate case
files, including mediation agreements, data collection forms, outreach
efforts, and program documentation, in the RAM case management system.
Generate periodic reports related to caseload activity and outcomes.
SECONDARY RESPONSIBILITIES: - Ensure effective and efficient high-level
inter-agency/inter-program coordination. - Assist in program
administration tasks including answering incoming calls and monitoring
inquiries to the Center. - Attend Community Mediation Center Grant
Program-related meetings, scheduled supervision meetings, and mandatory
agency meetings/trainings and other relevant trainings. - Provide direct
dispute resolution services when necessary for court-connected cases.
This includes training and mentorship to mediate summary process and
small claims cases when needed. - Special projects: Assists as necessary
with specific tasks or projects as assigned by the Program Director
and/or Executive Director within the mission of the Center.
QUALIFICATIONS REQUIRED: - At least 1 year of experience and/or
background with mediation. - Intermediate-level administrative or
Coordination Experience Preferred. - Completion Of a Basic Mediation
Training course of at least 30 hours with the ability to mediate
independently. - Associate or bachelor\'s degree in related field.
(Additional appropriate education may be substituted for two years of
Dispute Resolution Experience Or Additional Directly Related Experience
may be substituted for education) REQUIRED KNOWLEDGE, SKILLS, AND
ABILITIES: - Intermediate computer skills: proficiency with email,
Microsoft office, Access based programs and ability to learn new
computer programs. - Excellent oral, written, and organizational
skills. - Excellent phone and video-conferencing skills. - Excellent
interpersonal and communication skills. - Ability to maintain and
nurture relationships with partners and funding agencies. - Ability to
manage large caseload with multiple priorities. - Ability to work
independently, utilize sound judgment in making decisions, and
appropriately incorporate guidance from supervisors. - Sensitivity to
cultural and socioeconomic diversity.
Program Director and Executive Director and other Center Staff to ensure
program quality assurance and advancement of the mission of the
Center. - Coordinate all community-based referrals, including screening,
intake, case preparation, and mediation services. Responsibilities
include facilitating mediations directly or assigning and supporting
mediators for matters involving housing issues, neighbor disputes,
school and family conflicts, organizational/community conflicts, and
other appropriate cases. - Serve as the Center\'s primary outreach
representative by developing and maintaining relationships with
community partners, increasing awareness of mediation services,
conducting outreach presentations, creating and sending quarterly
newsletters, and strengthening referral networks throughout the
community. - Help coordinate volunteer mediator scheduling, mentorship,
yearly evaluation, continuing education opportunities, and compliance
With Center Policies And Program Requirements. - Continuing Education
Assist in conducting and attending trainings to develop feedback and
other relevant skills for self and others. - Maintain accurate case
files, including mediation agreements, data collection forms, outreach
efforts, and program documentation, in the RAM case management system.
Generate periodic reports related to caseload activity and outcomes.
SECONDARY RESPONSIBILITIES: - Ensure effective and efficient high-level
inter-agency/inter-program coordination. - Assist in program
administration tasks including answering incoming calls and monitoring
inquiries to the Center. - Attend Community Mediation Center Grant
Program-related meetings, scheduled supervision meetings, and mandatory
agency meetings/trainings and other relevant trainings. - Provide direct
dispute resolution services when necessary for court-connected cases.
This includes training and mentorship to mediate summary process and
small claims cases when needed. - Special projects: Assists as necessary
with specific tasks or projects as assigned by the Program Director
and/or Executive Director within the mission of the Center.
QUALIFICATIONS REQUIRED: - At least 1 year of experience and/or
background with mediation. - Intermediate-level administrative or
Coordination Experience Preferred. - Completion Of a Basic Mediation
Training course of at least 30 hours with the ability to mediate
independently. - Associate or bachelor\'s degree in related field.
(Additional appropriate education may be substituted for two years of
Dispute Resolution Experience Or Additional Directly Related Experience
may be substituted for education) REQUIRED KNOWLEDGE, SKILLS, AND
ABILITIES: - Intermediate computer skills: proficiency with email,
Microsoft office, Access based programs and ability to learn new
computer programs. - Excellent oral, written, and organizational
skills. - Excellent phone and video-conferencing skills. - Excellent
interpersonal and communication skills. - Ability to maintain and
nurture relationships with partners and funding agencies. - Ability to
manage large caseload with multiple priorities. - Ability to work
independently, utilize sound judgment in making decisions, and
appropriately incorporate guidance from supervisors. - Sensitivity to
cultural and socioeconomic diversity.