What are the responsibilities and job description for the Retail Sales Associate position at ups store?
Job Summary:
The Retail Sales Associate is responsible for delivering world-class customer service while driving sales of shipping, printing, and business services. This role requires a positive attitude, attention to detail, and the ability to upsell products and services in a fast-paced retail environment.
Key Responsibilities:
- Greet and assist customers in a friendly, professional manner
- Process shipping transactions (UPS, USPS, Amazon returns, etc.) accurately and efficiently
- Educate customers on shipping options, packaging solutions, and pricing
- Actively upsell services such as packing, insurance, printing, mailbox rentals, and notary
- Operate POS system, handle cash, and maintain accurate transactions
- Receive, sort, and manage packages for mailbox customers
- Assist with printing services including copies, business cards, and document finishing
- Maintain a clean, organized, and fully stocked store environment
- Handle customer concerns and resolve issues with professionalism
- Follow all store policies, procedures, and security standards
Qualifications:
- High school diploma or equivalent
- Previous retail or customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer skills (POS systems, email, printing software)
- Ability to multitask and work under pressure
- Detail-oriented with strong organizational skills
- Ability to lift packages (up to 50 lbs)
Preferred Traits:
- Sales-driven mindset with the ability to recommend and upsell services
- Positive, energetic, and team-oriented attitude
- Reliable, punctual, and professional
- Problem-solver with a customer-first approach
Work Environment:
- Fast-paced retail setting
- Standing for extended periods
- Handling packages of various sizes and weights
Salary : $14 - $17