What are the responsibilities and job description for the Customer Service Representative position at UPS Store?
JOB DESCRIPTION
The Part-Time/Full-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
Must become a Notary Public once passing probation. Previous UPS store work experience preferred.
Must have clean background, over 21 years of age, available to work on Saturdays, retail experience at least 2 years, strong verbal & written communication, general computer knowledge, typing skill, able to lift at least up to 50 lbs.
Send your resume and a brief description of your available days and hours.
RESPONSIBILITIES
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned
QUALIFICATIONS
- High school diploma or GED required
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 50 pounds
- Willing and able to work 25 to 40 hours per week for a 6-day work week
- Must have Notary Public commission
BENEFITS
- Flexible Schedule
Job Types: Full-time, Part-time
Pay: $16.50 - $20.00 per hour
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
Salary : $17 - $20
