What are the responsibilities and job description for the Temporary Customer Service Representative- Must be located in Pittsburgh or Surrounding Area position at UPMC?
Become a Health Care Customer Service Associate at UPMC Health Plan!
Are you passionate about helping others and making a difference every day? Join our award-winning Member Services Team as a Temporary Health Care Customer Service Associate, where you’ll be the voice of UPMC Health Plan—supporting members with their health insurance questions and providing top-tier service over the phone.
This is a phone-based role where you'll be on calls throughout your shift, helping members understand their coverage, resolve issues, and navigate their benefits with confidence.
What You’ll Do:
• Answer incoming calls, emails, and chats from members and providers
• Help members understand their health plan, claims, and benefits
• Solve problems quickly and accurately to avoid repeat calls
• Document all interactions in our system
• Navigate multiple tools while staying focused and responsive
• Make outbound calls to follow up or provide updates
• Stay up-to-date on health plan policies and system changes
• Deliver compassionate, clear, and professional service every time
What You Need to Know:
• Pay: $19
• Schedule: Must be available to work- day, evening, rotating, and weekend shifts
• Hours of Operation: Monday- Friday, 9:00 AM – 5:00 PM
• Location: Must live within 90 miles of Pittsburgh or Erie
• Work Environment: Remote work available after training; in-office options also offered
• Training: Paid, comprehensive on-the-job training provided
• Growth: Full benefits and a clear path for career advancement
Internet Requirements for Remote Work:
• Wired connection (Ethernet only)
• Minimum 20 Mbps download / 5 Mbps upload
• No satellite, hotspot, or DSL connections allowed
• Speed test required upon offer acceptance
If you’re ready to bring your customer service skills to a team that values excellence, apply today and help us make a difference in the lives of our members!
