Customer Service Representative- Must be located in Pittsburgh or Surrounding Area

Become a Health Care Customer Service Associate at UPMC Health Plan!

Are you passionate about helping others and making a difference every day? Join our award-winning Member Services Team as a Health Care Customer Service Associate, where you’ll be the voice of UPMC Health Plan—supporting members with their health insurance questions and providing top-tier service over the phone.
This is a phone-based role where you'll be on calls throughout your shift, helping members understand their coverage, resolve issues, and navigate their benefits with confidence.

What You’ll Do:
•    Answer incoming calls, emails, and chats from members and providers
•    Help members understand their health plan, claims, and benefits
•    Solve problems quickly and accurately to avoid repeat calls
•    Document all interactions in our system
•    Navigate multiple tools while staying focused and responsive
•    Make outbound calls to follow up or provide updates
•    Stay up-to-date on health plan policies and system changes
•    Deliver compassionate, clear, and professional service every time
 

What You Need to Know:
•    Pay: $19.10–$20.70/hour
•    Schedule: Must be available to work- day, evening, rotating, and weekend shifts
•    Hours of Operation: 7 days a week, 8:00 AM – 8:00 PM
•    Location: Must live within 90 miles of Pittsburgh or Erie
•    Work Environment: Remote work available after training; in-office options also offered
•    Training: Paid, comprehensive on-the-job training provided
•    Growth: Full benefits and a clear path for career advancement

Internet Requirements for Remote Work:
•    Wired connection (Ethernet only)
•    Minimum 20 Mbps download / 5 Mbps upload
•    No satellite, hotspot, or DSL connections allowed
•    Speed test required upon offer acceptance

If you’re ready to bring your customer service skills to a team that values excellence, apply today and help us make a difference in the lives of our members!