What are the responsibilities and job description for the Customer Service Representative- Must be located in Pittsburgh or Surrounding Area position at University of Pittsburgh Medical Center (UPMC)?
Job ID: 250002JQ
Status: Full-Time
Regular/Temporary: Regular
Shift: Variable
Facility: UPMC Health Plan
Department: Member Services
Location: 600 Grant St, Pittsburgh, PA
Union Position: no
Salary Range: $ 19.1-28.86 USD
Become a Health Care Customer Service Associate at UPMC Health Plan!
Are you passionate about helping others and making a difference every day? Join our award-winning Member Services Team as a Health Care Customer Service Associate, where you’ll be the voice of UPMC Health Plan—supporting members with their health insurance questions and providing top-tier service over the phone.
This is a phone-based role where you'll be on calls throughout your shift, helping members understand their coverage, resolve issues, and navigate their benefits with confidence.
What You’ll Do:
What You Need to Know:
Internet Requirements for Remote Work:
If you’re ready to bring your customer service skills to a team that values excellence, apply today and help us make a difference in the lives of our members!
- High school diploma or equivalent required. College degree preferred.
- Minimum of 2 years of customer service and/or call center experience.
- Proficient in typing and writing skills required.
- Ability to make independent decisions required.
- Knowledge of Microsoft Office and Excel spreadsheet program preferred.
- Complex analytical skills necessary to evaluate customer inquiries.
- Demonstrates good organizational skills.
- A desire to help others and portray empathy in all situations.
- Ability to learn complex health plan information.
- Demonstrate flexibility and motivation to learn & grow in the position.
- Flexibility in work schedule.
Licensure, Certifications, and Clearances: - Act 34 with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran
Salary : $19 - $29
