What are the responsibilities and job description for the Telephone Operator position at UPMC?
Purpose:
Join our hospital team as a Telephone Operator, where your voice will be the first point of contact in delivering compassionate care and critical support. In this fast-paced role, you'll play a vital part in connecting patients, families, and medical staff with efficiency, empathy, and professionalism—making a meaningful difference every day.
Responsibilities:
- Train and mentor new telephone operators as needed.
- Perform system data entry tasks upon request to support operational needs.
- Manage calls for multiple answering service clients, following customized protocols for each.
- Respond promptly to emergency codes or STAT page requests with accuracy and urgency.
- Initiate voice paging communications when required by hospital staff or procedures.
- Provide accurate on-call physician information to authorized individuals.
- Use standardized, required phrasing consistently when answering and handling calls.
- Offer dialing assistance and instructions to patients upon request.
- Handle multiple incoming lines simultaneously while maintaining excellent customer service.
- Assess caller needs and efficiently transfer calls or provide requested information, including updates on active pages
Shifts: This position with work Sunday-Saturday with rotating days and shifts. The rotating shifts are 8am-4pm, 10am-6pm, 4pm to 12am, 12am-8am. May need to work occasional holidays. Position is subject to different shifts/days based on hospital needs.
Salary : $18 - $29
