What are the responsibilities and job description for the Telephone Operator - UPMC East position at UPMC?
UPMC East is currently hiring a fulltime Telephone Operator to join our team!
Whether you're looking for a collaborative team setting, excellent work-life balance or experience with an industry leader, our Telephone Operator opportunity offers many ways for you to get involved!
UPMC East is currently seeking an organized and detail-minded individual to fill a fulltime Telephone Operator role. This position will be scheduled to work either a daylight or evening shift (8 am to 4 pm or 2 pm – 10 pm). This position will also have rotating weekend/holiday responsibility.
UPMC offers a competitive benefits package and the opportunity to continue to grow professionally from both a technical and managerial standpoint.
Candidates will be placed into the appropriate job title/salary grade based on experience and education.
Apply today to see where your career can go!
Purpose:
Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.
Responsibilities:
- May train new operators.
- May be required to do system data entry on request.
- Provide service to multiple answering service clients utilizing individualized protocols.
- Process appropriate emergency code or STAT page.
- Initiate voice pages when required.
- Provide Physician on call information to requesting individuals.
- Use required phrasing at all times when answering telephone calls.
- Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
- Determine callers requirements (extension desired, information requested, etc.) and transfer call.
- Provide status report on any page in progress to the individual requesting the page.
Salary : $18 - $27
