What are the responsibilities and job description for the Telephone Operator position at UPMC?
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ANCC Magnet Recognized UPMC Passavant is currently hiring a full-time Telephone Operator to support the McCandless Location. Salary will be determined based upon experience.
Shift Details:
- 2:30pm - 11pm
- Five days a week
- On-call rotating weekends and holidays.
- Shifts will be further discussed during the interview.
Responsibilities:
- May train new operators.
- May be required to do system data entry on request.
- Provide service to multiple answering service clients utilizing individualized protocols.
- Process appropriate emergency code or STAT page.
- Initiate voice pages when required.
- Provide Physician on call information to requesting individuals.
- Use required phrasing at all times when answering telephone calls.
- Provide dialing instructions to patients when requested.
- Answer multiple lines while maintaining good customer service.
- Determine callers requirements (extension desired, information requested, etc.) and transfer call.
- Provide status report on any page in progress to the individual requesting the page.