What are the responsibilities and job description for the Sr Scheduling Coordinator Home Health position at UPMC?
Home Health Scheduling Coordinator Altoona
The Home Health Scheduling Coordinator is an on-site position. This position will be coordinating the clerical and scheduling functions for the multidisciplinary team under the direction of the Clinical Manager. To be considered for this position it's preferred to have healthcare and scheduling experience.
Monday-Friday 7:30 am- 4:00 pm, weekend rotations.
Full-time benefit options available!
Responsibilities:
- Conducts training for scheduling coordinators to ensure standardized operations.Provides guidance to the team of Scheduling Coordinators to ensure clinicians are assigned and scheduled in the most efficient geography, maximizing continuity of care and optimizing capacity. Oversees daily and weekly staffing within the scheduling coordinator team to ensure appropriate support and coverage, including weekend rotations, as needed.Update patient information, print patient information and reports as required and/or directed.Accept patients, family and staff telephone calls and facilitate communication between team members.
- Process, reconcile and distribute patient information as neededCoordinates scheduling of homecare health patient visits based on patient needs, productivity expectations and staffing, with assistance of Clinical Manager as needed.Coordinates with Clinical Manager and Intake to schedule all patient admissions, and initial visits for internal multidisciplinary referralsPerforms scripted Welcome Calls and Outreach Calls to all new patientsResponsible for maintaining the team master schedule and visit verificationPerforms visit verification activities daily. Verifies visits provided to visits ordered, scheduled, documented, and notifies Clinical Manager of discrepanciesCalls all new patients for an Admission visit or Resumption of Care visitCompletes payroll duties as assignedPerform duties and job responsibilities in a fashion which coincides with the service management philosophy of UPMC toward patients, visitors, staff, peers, physicians, and other departments within the organization.Identify, develop, and participate in process improvement opportunities within the home health agency that will enhance the quality of the services provided.Focus on customer service and continually strive to perform the duties of their job in a manner that results in optimal patient satisfaction.Attend compliance training and adhere to the organization standards of conduct, policies and procedures.