What are the responsibilities and job description for the Office Assistant - South Cumberland Urgent Care position at UPMC?
Join our team of Life Changers!
UPMC is hiring a full-time Office Assistant I to support the South Cumberland Urgent Care team/office in Cumberland, MD (1050 West Industrial Blvd., Suite 17, Cumberland, MD 21502).
*Job title and salary will be based on qualifications and career ladder requirements.
Shift/Hours: 3 days-12-hour shifts from 7:30am-8:00pm. Rotating weekend and holidays may be required.
Up to 25 - 50% travel as this role will also float for coverage at Frostburg Urgent Care (10701 New Georges Creek Rd., Suite 4, Frostburg, MD 21532). *Manager will discuss details further during interview
Opportunities for growth, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!
Responsibilities:
- Verify necessary information and records in the medical record and computerized scheduling system.
- Schedule, coordinate, and reschedule patient's appointments.
- Relay necessary messages to staff and providers.
- Greet and register patients in a polite, prompt, helpful manner.
- Provide any necessary instructions/directions.
- Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
- Maintain clean, orderly waiting area including beverage area and reading materials.
- Prepare patient charts for upcoming appointments.
- Answer telephone, screens calls, takes messages, and provides information.
- Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
- Complete necessary paperwork such as encounters forms and referrals.
- Use computer system to generate information necessary for billing.
- Answer questions regarding patient appointments and testing.
- Complies with all UPMC Health System policies and procedures.
- Maintain strict confidentiality related to medical records and other data.
- Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.