Receptionist - UPMC Washington, Orthopedics Office

Receptionist for UPMC Washington's Orthopedics Office

Are you a friendly and organized individual with a passion for providing exceptional patient care? Our Orthopedics office is seeking a dedicated receptionist to join our team. In this role, you will be the first point of contact for our patients, ensuring a welcoming and efficient experience. If you thrive in a fast-paced medical environment and have excellent communication skills, we would love to hear from you!

Responsibilities:

·       Focus on customer service and continually strive to perform the duties of their job in a manner that will result in optimal patient satisfaction

·       Exhibit proven ability to facilitate change

·       Receive and greet visitors and interacts with courier daily

·       Identify, develop and participate in process improvement opportunities within the home health agency that will enhance the quality of service we provide

·       Attend compliance training and adhere to the organization's standards of conduct, policies, and procedures.

·       Process outgoing mail and separate mail to appropriate locations

·       Answer, screen and direct calls to appropriate staff or takes message

·       Type and proof correspondence, minutes and reports as directed

·       Relay information from patients, hospitals, physicians, families, and visitors by phone or voicemail.

·       Perform duties and job responsibilities in a fashion which coincides with the service management philosophy of UPMC towards patients, visitors, staff, peers, physicians and other departments within the organization.

Preferred Qualifications: Medical terminology & prior healthcare office receptionist experience.

Schedule/Travel: Monday-Friday, four 8-hour shifts with one 4-hour shift. 8-hour shifts include: 7AM-3:30PM, 7:30AM-4PM, 8AM-4:30PM. During the months of August-October the office will have a temporary clinic on Saturdays with a 4-hour shift from 8AM-12PM (during this time the 4-hour shift each week will be either M-F OR on Saturday. Travel may be required from the Washington office to Waynesburg or Cecil.