What are the responsibilities and job description for the Practice Manager (Shadyside Urology) position at UPMC?
UPMC Department of Urology is seeking a full-time Practice Manager to support its Shadyside clinic. This Monday–Friday, daylight position offers consistent daytime hours with no evenings or weekends. The Practice Manager will oversee daily clinic operations and provide direct supervision of clinic staff to ensure efficient, high-quality patient care.
Purpose:
Responsible for directing, supervising and coordinating staff and operations at physician offices and clinic sites in order to provide quality, cost-effective care.
Responsibilities:
- Manages daily operations at physician offices and clinic sites and coordinates work activities. Manages schedules and call-offs. Ensures office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care.
- Manages all functions of the financial and patient management system at physician offices.
- Ensures compliance with all system-wide/departmental policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health, etc.).
- Integration of new physicians into CMI practices.
- Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
- Works with senior management to prepare budgets and ensures operations are aligned with organizational objectives and meets performance and budget objectives.
- Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
- Recruits, hires, train, and supervises assigned personnel in satellite facilities, including responsibility for performance evaluations, merit increases, promotions, and disciplinary actions of staff.
- Identifies and resolves work problems to ensure quality patient service.
- Communicates effectively with senior management and physicians providing regular updates on operations.