Patient & Family Concierge, Senior

Monday-Friday | 7:00 AM - 5:30 PM | No Nights, Weekends, or Holidays!

Are you passionate about creating exceptional experiences for patients and their families? Join our team as a Patient & Family Concierge, Senior, where you'll play a vital role in delivering compassionate service and ensuring patients feel supported every step of the way.

This is more than a customer service role. You'll serve as a key resource within the hospital, helping patients, visitors, and staff navigate their healthcare journey while providing critical operational support behind the scenes. Every day brings new opportunities to make a difference.

Why You'll Love This Role

Work a 4-day workweek with 10-hour shifts
No nights, weekends, or holidays required
Make a direct impact on the patient and family experience
Enjoy a dynamic role with variety and opportunities to learn
Collaborate with multidisciplinary healthcare teams
Join a mission-driven organization dedicated to excellence in patient care

What You'll Do

As a Patient & Family Concierge, Senior, you'll support patients, families, visitors, and hospital staff through a variety of responsibilities, including:

Provide Outstanding Patient & Guest Service

• Welcome patients and visitors with warmth and professionalism.
• Assist with wayfinding, escorting patients and guests throughout the hospital.
• Serve as a trusted resource for hospital information, policies, and visitor needs.
• Help ensure every patient and family receives an exceptional experience from arrival through discharge.

Support Patient Care Operations

• Coordinate patient transports, tests, procedures, and admissions/discharges.
• Manage patient tracking, assignment support, and communication with clinical teams.
• Assist with patient documentation, chart management, and administrative functions.
• Support telehealth consultations by coordinating and facilitating virtual specialty visits.

Manage Supplies & Equipment

• Maintain unit inventory and organize supply areas.
• Ensure critical supplies and equipment are stocked, available, and functioning properly.
• Monitor inventory levels and expiration dates to support efficient patient care.

Contribute to a Safe and Clean Environment

• Support environmental services, room readiness, and infection prevention practices.
• Follow safety, sanitation, and quality standards to help maintain a welcoming environment for patients and visitors.

Assist with Food & Nutrition Services

• Deliver meals and nourishments while ensuring patient safety and satisfaction.
• Maintain food quality and sanitation standards.

Primary Role Focus

This position primarily functions as a Surgical Secretary in the Post-Anesthesia Care Unit (PACU), partnering closely with the charge nurse and clinical team to provide essential operational support.

Responsibilities include:

• Patient tracking and flow coordination
• Patient assignments and communication support
• Billing and documentation assistance
• Supply management and ordering
• Coordinating ordered testing and procedures
• Serving as a central point of communication for the PACU team

What Makes You Successful

• Passion for providing exceptional customer service
• Strong communication and organizational skills
• Ability to multitask in a fast-paced healthcare environment
• Team-oriented mindset with a commitment to patient-centered care
• Focus on professionalism, compassion, and attention to detail

Join a team where every interaction matters.

If you enjoy helping others, thrive in a collaborative environment, and want to make a meaningful difference in the lives of patients and families, we encourage you to apply today!