What are the responsibilities and job description for the Patient & Family Concierge - Senior- Post Anesthesia Care Unit position at UPMC - Pittsburgh Medical Center?
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Patient & Family Concierge, Senior
Monday-Friday | 7:00 AM - 5:30 PM | No Nights, Weekends, or Holidays!
Are you passionate about creating exceptional experiences for patients and their families? Join our team as a Patient & Family Concierge, Senior, where you'll play a vital role in delivering compassionate service and ensuring patients feel supported every step of the way.
This is more than a customer service role. You'll serve as a key resource within the hospital, helping patients, visitors, and staff navigate their healthcare journey while providing critical operational support behind the scenes. Every day brings new opportunities to make a difference.
Why You'll Love This Role
Work a 4-day workweek with 10-hour shifts
No nights, weekends, or holidays required
Make a direct impact on the patient and family experience
Enjoy a dynamic role with variety and opportunities to learn
Collaborate with multidisciplinary healthcare teams
Join a mission-driven organization dedicated to excellence in patient care
What You'll Do
As a Patient & Family Concierge, Senior, you'll support patients, families, visitors, and hospital staff through a variety of responsibilities, including:
Provide Outstanding Patient & Guest Service
Welcome patients and visitors with warmth and professionalism.
Assist with wayfinding, escorting patients and guests throughout the hospital.
Serve as a trusted resource for hospital information, policies, and visitor needs.
Help ensure every patient and family receives an exceptional experience from arrival through discharge.
Support Patient Care Operations
Coordinate patient transports, tests, procedures, and admissions/discharges.
Manage patient tracking, assignment support, and communication with clinical teams.
Assist with patient documentation, chart management, and administrative functions.
Support telehealth consultations by coordinating and facilitating virtual specialty visits.
Manage Supplies & Equipment
Maintain unit inventory and organize supply areas.
Ensure critical supplies and equipment are stocked, available, and functioning properly.
Monitor inventory levels and expiration dates to support efficient patient care.
Contribute to a Safe and Clean Environment
Support environmental services, room readiness, and infection prevention practices.
Follow safety, sanitation, and quality standards to help maintain a welcoming environment for patients and visitors.
Assist with Food & Nutrition Services
Deliver meals and nourishments while ensuring patient safety and satisfaction.
Maintain food quality and sanitation standards.
Primary Role Focus
This position primarily functions as a Surgical Secretary in the Post-Anesthesia Care Unit (PACU), partnering closely with the charge nurse and clinical team to provide essential operational support.
Responsibilities include:
Patient tracking and flow coordination
Patient assignments and communication support
Billing and documentation assistance
Supply management and ordering
Coordinating ordered testing and procedures
Serving as a central point of communication for the PACU team
What Makes You Successful
Passion for providing exceptional customer service
Strong communication and organizational skills
Ability to multitask in a fast-paced healthcare environment
Team-oriented mindset with a commitment to patient-centered care
Focus on professionalism, compassion, and attention to detail
Join a team where every interaction matters.
If you enjoy helping others, thrive in a collaborative environment, and want to make a meaningful difference in the lives of patients and families, we encourage you to apply today!
Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times
High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED.
6 months of experience as a Patient & Family Concierge or equivalent
Demonstrated competency in all responsibilities of Patient & Family Concierge role.
Internal promotions to this level are based on the discretion of the business unit’s assessment of employee performance
Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges
Ability to follow written and verbal instructions
Licensure, Certifications, and Clearances:
Act 34
Applicants will be placed in the appropriate job title and salary from the career ladder, based on their individual experience and education.
UPMC is an Equal Opportunity Employer/Disability/Veteran
Patient & Family Concierge, Senior
Monday-Friday | 7:00 AM - 5:30 PM | No Nights, Weekends, or Holidays!
Are you passionate about creating exceptional experiences for patients and their families? Join our team as a Patient & Family Concierge, Senior, where you'll play a vital role in delivering compassionate service and ensuring patients feel supported every step of the way.
This is more than a customer service role. You'll serve as a key resource within the hospital, helping patients, visitors, and staff navigate their healthcare journey while providing critical operational support behind the scenes. Every day brings new opportunities to make a difference.
Why You'll Love This Role
Work a 4-day workweek with 10-hour shifts
No nights, weekends, or holidays required
Make a direct impact on the patient and family experience
Enjoy a dynamic role with variety and opportunities to learn
Collaborate with multidisciplinary healthcare teams
Join a mission-driven organization dedicated to excellence in patient care
What You'll Do
As a Patient & Family Concierge, Senior, you'll support patients, families, visitors, and hospital staff through a variety of responsibilities, including:
Provide Outstanding Patient & Guest Service
Welcome patients and visitors with warmth and professionalism.
Assist with wayfinding, escorting patients and guests throughout the hospital.
Serve as a trusted resource for hospital information, policies, and visitor needs.
Help ensure every patient and family receives an exceptional experience from arrival through discharge.
Support Patient Care Operations
Coordinate patient transports, tests, procedures, and admissions/discharges.
Manage patient tracking, assignment support, and communication with clinical teams.
Assist with patient documentation, chart management, and administrative functions.
Support telehealth consultations by coordinating and facilitating virtual specialty visits.
Manage Supplies & Equipment
Maintain unit inventory and organize supply areas.
Ensure critical supplies and equipment are stocked, available, and functioning properly.
Monitor inventory levels and expiration dates to support efficient patient care.
Contribute to a Safe and Clean Environment
Support environmental services, room readiness, and infection prevention practices.
Follow safety, sanitation, and quality standards to help maintain a welcoming environment for patients and visitors.
Assist with Food & Nutrition Services
Deliver meals and nourishments while ensuring patient safety and satisfaction.
Maintain food quality and sanitation standards.
Primary Role Focus
This position primarily functions as a Surgical Secretary in the Post-Anesthesia Care Unit (PACU), partnering closely with the charge nurse and clinical team to provide essential operational support.
Responsibilities include:
Patient tracking and flow coordination
Patient assignments and communication support
Billing and documentation assistance
Supply management and ordering
Coordinating ordered testing and procedures
Serving as a central point of communication for the PACU team
What Makes You Successful
Passion for providing exceptional customer service
Strong communication and organizational skills
Ability to multitask in a fast-paced healthcare environment
Team-oriented mindset with a commitment to patient-centered care
Focus on professionalism, compassion, and attention to detail
Join a team where every interaction matters.
If you enjoy helping others, thrive in a collaborative environment, and want to make a meaningful difference in the lives of patients and families, we encourage you to apply today!
Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times
High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED.
6 months of experience as a Patient & Family Concierge or equivalent
Demonstrated competency in all responsibilities of Patient & Family Concierge role.
Internal promotions to this level are based on the discretion of the business unit’s assessment of employee performance
Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges
Ability to follow written and verbal instructions
Licensure, Certifications, and Clearances:
Act 34
Applicants will be placed in the appropriate job title and salary from the career ladder, based on their individual experience and education.
UPMC is an Equal Opportunity Employer/Disability/Veteran
Benefits:
Health Insurance, Vacation & Paid Time Off, 401K PlanSalary : $19 - $30