What are the responsibilities and job description for the Patient & Family Concierge, Senior position at UPMC?
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Position: Part-Time Patient and Family Concierge, Senior
Department: 6 Pavilion Med/Surg Oncology
Location: UPMC Passavant
Shifts: Daylight, evening, weekend, and holiday shifts. Hours vary by unit.
**Title and salary are based on education and experience.
Responsibilities:
The primary function of the Patient & Family Concierge, Senior is administrative. Duties will include the following:
- Handle department administrative tasks: answer phones, transfer calls, print reports, enter and communicate physician orders, distribute mail, and check crash carts.
- Coordinate patient tests, procedures, and transports; complete errands; order and maintain CyraCom equipment; assign Responder 5 and phones.
- Build and maintain patient charts, file papers, manage auto-print reports, and print chart copies upon request.
- Complete patient admissions, discharges, and transfers through the electronic health record.
- Update Bedboards and communicate changes; place work orders or contact Biotronics for equipment issues.
The secondary function of the Patient & Family Concierge, Senior is as a Patient & Family Concierge, which may include the following duties:
Destination Coordinator:
- Greet and assist hospital guests.
- Provide directions and information.
- Use computers for patient information while respecting confidentiality.
EVS Associate:
- Clean assigned areas and remove trash.
- Make beds and ensure cleanliness.
- Report issues to the supervisor.
Transporter:
- Safely transport patients and equipment.
- Deliver supplies and record transportation data.
- Report activities to the manager.
Supply & Equipment Management:
- Order and organize supplies.
- Maintain inventory and check expiration dates.
- Monitor and stock patient and supply areas.
Patient Care Support:
- Respond to call lights and assist patients.
- Round hourly and distribute care plans.
- Perform audits and update bulletin boards.
- Follow mandatory reporting procedures.
*Performs in accordance with system-wide competencies/behaviors.
*Performs other duties as assigned.
Salary : $1,000 - $1,000,000