What are the responsibilities and job description for the Office Assistant II - UPMC Hamot Foot & Ankle Center position at UPMC?
UPMC Hamot’s Foot and Ankle Center is seeking a friendly, detail-oriented Office Assistant to support a fast-paced medical practice focused on exceptional patient care. In this role, you’ll be the first point of contact for patients—both in person and by phone—while managing scheduling, registration, and critical administrative functions that keep the office running smoothly. Prior medical office or front desk experience is preferred.
This full-time position will work Monday through Friday with shifts scheduled between the hours of 6:45am and 4:30pm. No holidays, evenings or weekends are required. Travel to other office locations will be required one day per week.
Title and starting pay rate of this position may vary based on years of experience.
Responsibilities:
Responsibilities:
- Verify necessary information and records in the medical record and computerized scheduling system.
- Prepare patient charts for upcoming appointments.
- Completes necessary paperwork such as encounter forms and referrals.
- Use computer system to generate information necessary for billing.
- Maintain a clean, orderly waiting area including beverage area and reading materials.
- Answer questions regarding patient appointments and testing.
- Greet and register patients in a polite, prompt, helpful manner.
- Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
- Assist with inpatient billing process.
- Assist physicians with transcription and dictation issues/concerns, and review process for accuracy
- Process medical records release requests.
- Identify stock levels of office supplies and assist with ordering/inventory management.
- Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
- Answer telephone, screens calls, takes messages and provides information in a courteous manner.
- Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion
- Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.
- Schedule, coordinate and reschedule patient appointments.
- Relay necessary messages to staff and providers.
Salary : $1,000 - $1,000,000