Office Assistant II - UPMC Hamot Foot and Ankle Center

UPMC Hamot's Foot and Ankle Center is seeking an Office Assistant II to join their team! This full-time position will work Monday through Friday with shifts scheduled between the hours of 6:45am and 4:30pm. No holidays, evenings or weekends are required. This position will require travel to multiple locations in the region up to 25% of the time. Other office locations can be found below. Prior experience working in a medical office is preferred, including experience with appointment scheduling, referrals and authorizations, insurance verifications, and patient check-in and check-out.

Title and starting pay rate of this position may vary based on years of experience.

7287 WEST RIDEGE RD.  FAIRVIEW, PA 16415
2060 N PEARL ST.  NORTHEAST, PA 16428
991 RT 19 WATERFORD, PA 16441
44 CIRCLE ST FRANKLIN, PA 16323
1885 MARKET ST   WARREN, PA 16365
16039 CONNEAUT LAKE RD, SUITE 106 MEADVILLE, PA 16415

Responsibilities:

• Verify necessary information and records in the medical record and computerized scheduling system. 
• Prepare patient charts for upcoming appointments.
• Completes necessary paperwork such as encounter forms and referrals. 
• Use computer system to generate information necessary for billing.
• Maintain a clean, orderly waiting area including beverage area and reading materials.
• Answer questions regarding patient appointments and testing.
• Greet and register patients in a polite, prompt, helpful manner. 
• Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
• Assist with inpatient billing process.
• Assist physicians with transcription and dictation issues/concerns, and review process for accuracy
• Process medical records release requests.
• Identify stock levels of office supplies and assist with ordering/inventory management.
• Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Answer telephone, screens calls, takes messages and provides information in a courteous manner.
• Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.
• Schedule, coordinate and reschedule patient appointments. 
• Relay necessary messages to staff and providers.