What are the responsibilities and job description for the Office Assistant I - GLPP Cardiology position at UPMC?
GLPP Cardiology is seeking a friendly, detail-oriented Office Assistant I to join our dedicated team. In this patient-focused role, you will support daily operations by scheduling appointments, coordinating patient flow, and ensuring accurate demographic and insurance information. Previous medical office or administrative experience is preferred to help you thrive in our fast-paced clinical environment. Experience with insurance verification, billing, chart preparation and pre-authorizations is also beneficial.
This full-time position will work Monday through Friday between the hours of 8:00am and 4:30pm. No holidays, evenings or weekends are required. Occasional travel to the Fredonia office may be required based on department and staffing needs.
Title and starting pay rate of this position may vary based on years of experience.
Responsibilities:
- Verify necessary information and records in the medical record and computerized scheduling system.
- Schedule, coordinate, and reschedule patient's appointments.
- Relay necessary messages to staff and providers.
- Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions.
- Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
- Maintain clean, orderly waiting area including beverage area and reading materials.
- Prepare patient charts for upcoming appointments.
- Answer telephone, screens calls, takes messages, and provides information.
- Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
- Complete necessary paperwork such as encounter forms and referrals.
- Use computer system to generate information necessary for billing.
- Answer questions regarding patient appointments and testing.
- Complies with all UPMC Health System policies and procedures.
- Maintain strict confidentiality related to medical records and other data.
- Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.