What are the responsibilities and job description for the Office Assistant I - GLPP Family Practice position at UPMC?
Join GLPP Family Practice as an Office Assistant I and become an important part of a team dedicated to delivering exceptional patient care. In this role, you’ll help ensure smooth daily operations by greeting patients, coordinating appointments, and supporting both clinical and administrative workflows. We’re looking for candidates who bring strong customer-service skills, attention to detail, and preferably prior administrative or office experience. If you’re friendly, organized, and excited to make a positive impact on patients and staff alike, we encourage you to apply!
This full-time position will work day-shift, Monday through Friday. No holidays, evenings or weekends are required. Occasional travel to other office locations may be required based on staffing needs.
Title and starting pay rate of this position may vary based on years of experience.
Responsibilities:
- Verify necessary information and records in the medical record and computerized scheduling system.
- Schedule, coordinate, and reschedule patient's appointments.
- Relay necessary messages to staff and providers.
- Greet and register patients in a polite, prompt, helpful manner.
- Provide any necessary instructions/directions.
- Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
- Maintain clean, orderly waiting area including beverage area and reading materials.
- Prepare patient charts for upcoming appointments.
- Answer telephone, screens calls, takes messages, and provides information.
- Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
- Complete necessary paperwork such as encounter forms and referrals.
- Use computer system to generate information necessary for billing.
- Answer questions regarding patient appointments and testing.
- Complies with all UPMC Health System policies and procedures.
- Maintain strict confidentiality related to medical records and other data.
- Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.