What are the responsibilities and job description for the Medical Assistant - Healthy Families Primary Care position at UPMC?
Join our team at UPMC’s Healthy Families Primary Care, where you’ll play a vital role in supporting compassionate, patient‑centered care in a collaborative outpatient environment. We’re seeking a reliable and motivated Medical Assistant who thrives in a fast‑paced setting and is committed to delivering an excellent experience for every patient. Prior MA experience and familiarity with Epic are preferred, helping you step confidently into this diverse clinical and administrative role. If you're eager to grow your skills and make a meaningful impact within a supportive care team, we encourage you to apply.
This full-time position will work Monday through Friday. Office hours are Monday through Thursday from 7:00am to 5:30pm and Friday from 7:00am to 2:30pm. No holidays or evenings are required and weekend shifts would be on a voluntary basis. Free parking is provided.
Title and starting pay rate of this position may vary based on years of experience.
Responsibilities:
- Check schedules and organizing patient flow.
- Accompany patients to exam/procedure room.
- Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.
- Collect patient information/history; taking vitals, performing screenings per provider guidelines.
- Relay instructions to patients/families.
- Send/receive patient medical records in accordance with Health Insurance. Portability and Accountability Act (HIPAA) and other state and federal regulations.
- Prepare patient rooms, set up instruments and equipment according to department protocol.
- Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control.
- Clean according to scheduled maintenance program and keeping appropriate records.
- Manage inventory of supplies; restocking exam/procedure rooms.
- Comply with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health).
- Maintain strict confidentiality related to medical records and other data.
- Comply with all UPMC Health System policies and procedures.
- Perform phlebotomy, EKG's, and level one labs.
- Perform clinic procedures according to policy and procedure.
- Assist physicians with procedures.
- Document patient information into the medical record.
- Answering calls and providing pertinent information including patient education as directed.
- Obtain lab/x-ray reports, hospital notes, referral information, etc.
- Complete forms/requisitions as needed.
- Schedule appointments.
- Verify insurance coverage and patient demographics.
- Prepare and managing charts to ensure information completed and filed appropriately.
- Other front office responsibilities, as required.
Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.