What are the responsibilities and job description for the Patient Services Representative position at UPMC?
A Patient Services Representative welcomes patients, educates them on copayments and financial obligations, collects payments, schedules appointments, and updates patient information. They promote new technologies, connect patients to financial resources, and foster a culture of service excellence, ensuring a positive UPMC experience for patients and families.
This position will primarily work Monday through Friday daylight shifts. Occasional Evening & Saturdays may be needed
Responsibilities:
- Greet patients warmly, guides them through self-arrival technology or check-in, and collects copayments at the point of service.
- Confirm/update patient information, schedule follow-up appointments, and connect patients to resources for ancillary services.
- Provide clear instructions, follow up on unresolved patient needs, and take appropriate action for service recovery.
- Register patients for Biometrics, promote MyUPMC, assist with financial education, verify insurance, and obtain consent forms.
- Handle phone calls, assist with administrative tasks, and other duties as needed.