What are the responsibilities and job description for the Receptionist - UPMC Washington, Lakeside Primary Care position at UPMC Washington Physicians Group?
Receptionist for Lakeside Primary Care Office
Are you a friendly and organized individual with a passion for providing exceptional patient care? Our Lakeside Primary Care office is seeking a dedicated receptionist to join our team. In this role, you will be the first point of contact for our patients, ensuring a welcoming and efficient experience. If you thrive in a fast-paced medical environment and have excellent communication skills, we would love to hear from you!
Responsibilities:
Focus on customer service and continually strive to perform the duties of their job in a manner that will result in optimal patient satisfaction
Exhibit proven ability to facilitate change
Receive and greet visitors and interacts with courier daily
Identify, develop and participate in process improvement opportunities within the home health agency that will enhance the quality of service we provide
Attend compliance training and adhere to the organization's standards of conduct, policies, and procedures.
Process outgoing mail and separate mail to appropriate locations
Answer, screen and direct calls to appropriate staff or takes message
Type and proof correspondence, minutes and reports as directed
Relay information from patients, hospitals, physicians, families, and visitors by phone or voicemail.
Perform duties and job responsibilities in a fashion which coincides with the service management philosophy of UPMC towards patients, visitors, staff, peers, physicians and other departments within the organization.
Schedule: Monday-Friday, 7:30 am - 4:30 pm three days/week; one day 7:30 am-5:30 pm (to be determined); Friday 7:30 am-3 pm.
Completion of High school diploma or GED.
Able to use computer software applications such as word processing and use of basic office equipment.
Able to provide information in a clear and concise manner.
Prefer Business course background including typing, filing, business math and business English.
Experience with a telephone system.
Licensure, Certifications, and Clearances:
Act 31 Child Abuse Reporting
Act 33
Act 34
Act 73 FBI Clearance
UPMC is an Equal Opportunity Employer/Disability/Veteran