What are the responsibilities and job description for the PBX OPERATOR position at UNM Hospital?
Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials
Compensation Disclaimer
Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.
Department: Communications
FTE: 1.00
Full Time
Shift: Rotating
Position Summary:
Serve as hospital receptionist; operate telephone console; answer and direct phone calls as requested; perform other related duties within assigned area to include clerical support. Ensure adherence to Hospitals and departmental policies and procedures. No patient care assignment.
Detailed Responsibilities:
Education:
Essential:
Essential:
1 year directly related experience
Nonessential:
Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo
Credentials:
Essential:
Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Essential:
Working conditions:
Compensation Disclaimer
Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.
Department: Communications
FTE: 1.00
Full Time
Shift: Rotating
Position Summary:
Serve as hospital receptionist; operate telephone console; answer and direct phone calls as requested; perform other related duties within assigned area to include clerical support. Ensure adherence to Hospitals and departmental policies and procedures. No patient care assignment.
Detailed Responsibilities:
- ANSWER - Answer and direct hospital phone calls as requested; take and relay messages; page hospital personnel as needed
- EMERGENCY - Announce and inform hospital staff meetings, fire/disaster drills and other related announcements; monitor security and maintenance radio; ensure proper personnel are notified of emergency or activity in a timely manner
- SCHEDULE - Maintain phone log filling system and physician on-call schedule; carry out appointment reminder calls
- SERVICE - Provide information and direct internal and external customers to appropriate designation; ensure customer satisfaction by providing quality service
- EQUIPMENT - Operate general office equipment including computer, switchboard, copier and fax machines
- EQUIPMENT - Operate a variety of communication equipment to include pagers, dispatch radios, ACD and other related equipment
- ADMINISTRATION - Perform routine clerical support duties to include sorting, coping and filing; may assist in the training of new staff
Education:
Essential:
- High School or GED Equivalent
Essential:
1 year directly related experience
Nonessential:
Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo
Credentials:
Essential:
- Not Applicable/Not Required
Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Essential:
Working conditions:
- No or min hazard, physical risk, office environment
- May work rotating shifts, holidays and weekends