What are the responsibilities and job description for the Assistant Director for Housing Administration position at University of the Pacific?
Primary Purpose
Under limited direction of the Associate Director of Housing Administration, The Assistant Director for Housing Administration is responsible for assigning student housing and dining plans to residents to maximize revenue goals, housing business operations, key management, and technology. The Assistant Director analyzes real-time assignments and makes determinations based on available space and required accommodations with the purpose of maximizing the long- and short-range occupancy plan of the Residential Life & Housing Auxiliary (RLH) using the housing management system.
As a member of the Division of Student Life, supports the University's commitment to student development and retention; promotes diversity, inclusion and respect; and empowers students to thrive.
Essential Functions
University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.
Minimum Qualifications
The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requires extended periods of sitting and repetitive hand/wrist motion. Occasional walking and standing, with infrequent bending, kneeling and squatting. May need to lift up to 25 lbs.
Work Environment/Work Week/Travel
Work is performed in a standard office environment with frequent use of phone, computer and other communication devices. Will be required to work some evening and weekend hours for department, division, and University needs/events. Occasional travel required to conference and meetings.
Valid driver's license required. Incumbent must also be able to meet the University's fleet rules and be eligible to drive for University business. The University and its insurance carrier reserve the right to exclude applicants based on their driving record.
Hiring Range: $68,640 per year. We consider factors such as, but not limited to, scope and responsibilities of the position, candidate's qualifications, internal equity, as well as market and organizational considerations when extending an offer.
Background Check Statement
All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.
AB 810 Misconduct Disclosure Requirement: University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.
To apply, visit https://pacific.peopleadmin.com/postings/31504
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Under limited direction of the Associate Director of Housing Administration, The Assistant Director for Housing Administration is responsible for assigning student housing and dining plans to residents to maximize revenue goals, housing business operations, key management, and technology. The Assistant Director analyzes real-time assignments and makes determinations based on available space and required accommodations with the purpose of maximizing the long- and short-range occupancy plan of the Residential Life & Housing Auxiliary (RLH) using the housing management system.
As a member of the Division of Student Life, supports the University's commitment to student development and retention; promotes diversity, inclusion and respect; and empowers students to thrive.
Essential Functions
- Manages the online student housing application process, room and meal plan assignments for all residence halls, apartments, and Greek facilities on both campuses (Sacramento and Stockton) for new and continuing students based on facility preference, student demographics, and required accommodations.
- Exercises independent judgement to determine scheduling based on occupancy (semester/trimester academic terms, camps, conferences, guests) and leads communication with campus partners to ensure facility readiness. This includes, but is not limited to facilitating cleanings, and turnover of on-campus spaces in coordination with Physical Plant and the Associate Director of Resident/Dining Facilities.
- Communicates with campus partners to cohort students as requested by Athletics or academic program.
- Responsible for managing the housing room change process, including emergency placements; completing audits to ensure occupancy accuracy, unit availability and readiness and communicating room changes and updated rosters to Residential Life staff, and campus partners, including Mail Room and Public Safety. Ensures occupancy reports are accurate at all times for use in emergencies.
- Assists with execution of housing occupancy strategies including changes to policies and processes made by the University, Division or Residential Life and Housing and fulfilling enrollment goals and projections.
- Creates and facilitates email communication through StarRez with all residential students on the Stockton campus. Ensures students are notified of critical deadlines regarding housing sign-ups, move-in and move-out deadlines. Collaborates on marketing campaigns to promote on-campus housing.
- Implements accommodations approved by the Housing Petition Committee or Special Accommodation Request processes, working with Residential Life and Housing staff and other campus partners (Services for Students with Disabilities, Student Health Services, Counseling & Psychological Services, Care Team, Title IX, etc.) as needed. Be sensitive and in compliance with the needs, requirements and laws pertaining to student accommodations.
- Utilizes StarRez to review student records and answer questions for students and parents regarding housing and dining charges, cancellations, refunds, and damage billings on Student's Account. Collaborates with and elevates issues to appropriate campus partners (Financial Aid, Student Accounts, Athletics, International Programs) as needed to obtain resolution.
- Collaborates with Associate Director of Housing to determine software upgrades needed for updating agreements, developing online tools, implementing online processes, and maintaining upgrades as necessary in StarRez.
- Collaborates in building housing operations dashboards and reports for StarRez pertaining to programming, room/suite/bathroom agreements, employment, work requests, inspections, key/access. Takes StarRez trainings as needed to be a super-user.
- Audits and provides accurate occupancy reports by building to the One Card Office to ensure accuracy and appropriate security for building, laundry, and meal plan access to residents and staff in collaboration with Pacific Card for semesterly mass uploads as needed. Manages individual security access changes as needed throughout the year.
- Serves as part of the Residential Life and Housing team to devise, execute, and evaluate departmental goals, policies, organization and programs. Design, coordinate and implement on-going housing assessment initiatives. Research and prepare a market analysis for housing in the Sacramento community surrounding the campus.
- Provides information and updates myPacific regarding Housing policies and procedures to staff, parents, students and other constituents in order to provide effective customer service and interface.
- Represents Residential Life and Housing on University committees and on special projects as appointed.
- Excellent written and verbal communication skills.
- Knowledgeable about FAMIS, EMS, Banner, StarRez and other housing related technology software programs.
- Ability to prioritize assignments and proactively communicate verbally and in writing issues requiring higher level input and decision making.
- Positive attitude and proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion.
- Perform other duties as assigned.
University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.
Minimum Qualifications
- Bachelor's Degree - (Two (2) years of full-time experience in the same/similar position is equal to one (1) year of completed post high school education coursework).
- Two (2) years of professional work experience in customer service, operations or administration.
- Master's degree in Student Affairs, Higher Education, Business Administration or related field.
- Four (4) years of experience in college or university housing operations administration or housing related profession.
- One (1) year experience working with StarRez software.
- Experience and sensitivity in working with people of diverse backgrounds and cultures.
- Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
- Ability to engage and integrate culturally responsive practices and knowledge in their work.
The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requires extended periods of sitting and repetitive hand/wrist motion. Occasional walking and standing, with infrequent bending, kneeling and squatting. May need to lift up to 25 lbs.
Work Environment/Work Week/Travel
Work is performed in a standard office environment with frequent use of phone, computer and other communication devices. Will be required to work some evening and weekend hours for department, division, and University needs/events. Occasional travel required to conference and meetings.
Valid driver's license required. Incumbent must also be able to meet the University's fleet rules and be eligible to drive for University business. The University and its insurance carrier reserve the right to exclude applicants based on their driving record.
Hiring Range: $68,640 per year. We consider factors such as, but not limited to, scope and responsibilities of the position, candidate's qualifications, internal equity, as well as market and organizational considerations when extending an offer.
Background Check Statement
All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.
AB 810 Misconduct Disclosure Requirement: University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.
To apply, visit https://pacific.peopleadmin.com/postings/31504
Copyright ©2025 Jobelephant.com Inc. All rights reserved.
Posted by the FREE value-added recruitment advertising agency
jeid-7b1e577273093b46b9ed3854ec819c4d
Salary : $68,640
