eSports Program Manager

Position Summary

The Esports Program Manager is responsible for leading and managing the University of North Floridas Esports Program, including competitive teams, the esports arena, and program

development. This role oversees day-to-day operations, student engagement, marketing, and

partnerships while fostering a strong, inclusive esports community. The manager will collaborate with university departments, students, and industry partners to elevate UNF's presence in collegiate esports.

Responsibilities

Esports Arena Staff Management

• Hire, train, and supervise esports arena staff, including student workers, volunteers, and support personnel.
• Develop work schedules to ensure adequate staffing coverage for daily operations, tournaments, and special events.
• Provide ongoing training to staff on gaming equipment, broadcast technology, troubleshooting procedures, and customer service.
• Establish clear roles and expectations for esports staff related to facility operations, player support, and community engagement.
• Monitor staff performance and provide mentorship, coaching, and professional development opportunities.
• Oversee help desk and technical support operations within the arena to ensure quick resolution of gaming hardware/software issues.
• Coordinate staff responsibilities during tournaments to manage competition logistics, stream production, and audience engagement.
• Ensure compliance with university policies regarding staff conduct, facility use, and workplace safety.
• Foster a team-oriented and inclusive environment that supports student growth and professional development.
  
  

Program Leadership and Administration

• Develop and implement a strategic vision for the universitys esports program.
• Oversee the recruitment, training, and development of student esports teams and staff.
• Manage budgets, sponsorships, and fundraising initiatives to support program growth.
• Ensure compliance with university policies, tournament regulations, and league requirements.
• Develop and enforce codes of conduct, team policies, and program guidelines.
  
  

Esports Arena and Facility Management

• Oversee daily operations of the esports arena, including equipment maintenance and scheduling.
• Work with IT and facilities teams to ensure optimal gaming infrastructure, software, and network performance.
• Coordinate space reservations and promote arena usage for students, teams, and university events.
• Manage inventory, procure necessary gaming hardware/software, and ensure accessibility for users.
• Manage and maintain audio-visual (AV) technologies within the esports arena, ensuring high-quality sound, video, and display systems for optimal gaming and spectator experiences.
• Oversee room management systems, ensuring efficient scheduling and accessibility for tournaments, practices, and community events.
• Coordinate and operate AV systems for tournament broadcasts, including live streaming, commentary setups, and audience engagement tools.
• Work with IT and AV teams to troubleshoot and resolve issues related to gaming displays, sound equipment, and broadcast hardware.
• Ensure the integration of streaming software, capture cards, and production tools for seamless tournament coverage and event recordings.
• Maintain relationships with vendors and partners to ensure esports technology remains current and competitive within the industry.
  
  

Team and Competition Management

• Organize and oversee team tryouts, player selection, and coaching support.
• Schedule practices, scrimmages, and official collegiate competitions.
• Support team travel, logistics, and tournament participation.
• Analyze performance data and provide feedback to players and coaches to improve competitive results.
  
  

Student Engagement and Community Development

• Create opportunities for student involvement through club esports, casual gaming, and academic integration.
• Develop mentorship programs, workshops, and networking events for students interested in esports careers.
• Foster an inclusive and supportive community for students of all skill levels and backgrounds.
• Organize campus-wide gaming events, tournaments, and outreach initiatives to increase awareness and participation.
  
  

Marketing, Partnerships and Outreach

• Promote the esports program through social media, live streaming, and digital content creation.
• Work with university marketing teams to enhance program visibility and brand presence.
• Establish and maintain partnerships with sponsors, industry organizations, and esports governing bodies.
• Engage with alumni, donors, and corporate partners to secure funding and expand program opportunities.
  
  

Working Conditions

• May require evening and weekend availability for tournaments and events.
• Some travel may be required for competitions, conferences, and partnership meetings.
• Ability to lift and transport gaming equipment as needed.
  
  

Supervision Exercised

Supervises esports arena staff, including student workers, volunteers, and support personnel

Supervision Received

Supervision through a verbal and/or written nature as needed. Supervisor ensures that person in this position is aware of and adheres to state, university, and departmental policies, standards, and pro