What are the responsibilities and job description for the Classroom Consultant, Tier Two position at University of North Carolina at Chapel Hill?
Posting Information
Department
ITS - Educational Technologies-606000
Career Area
Information Technology
Is this an internal only recruitment?
No
Posting Open Date
10/13/2025
Application Deadline
10/23/2025
Position Type
Permanent Staff (SHRA)
Position Title
Technology Support Specialist - Journey
Salary Grade Equivalent
DT11 / IT05
Working Title
Classroom Consultant, Tier Two
Position Number
00055590
Vacancy ID
P020581
Full-time/Part-time Permanent/Time-Limited
Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week
40
Work Schedule
Monday-Friday 7:30am-4:30pm
Work Location
CHAPEL HILL, NC
Position Location
North Carolina, US
Hiring Range
$60,000 - $80,000
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Position Summary Information
Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit
ITS Educational Technologies (EdTech) provides instructional technology applications and integration to support the University’s academic mission. The division includes: Classroom Support & Learning Space Design, Educational Technologies Systems & Services, and Liaison to the Center for Faculty Excellence.
Position Summary
The Classroom Hotline is responsible for the technology in more than 200 General Purpose Classrooms (GPC’s) across campus. Our group designs, installs, supports and life-cycles these spaces on a daily basis. The preferred candidate for this position (Classroom Consultant, Tier 2) will not only have outstanding customer service skills, but will also have extensive knowledge of classroom audio video equipment, including how systems are built, how they interact, and audio system programming. The preferred candidate will also have a high level of understanding for trouble shooting technical issues, both remotely and in person, often under high stress situations. This position also serves as a mentor for Tier 1 members and effective communication is needed.
Minimum Education and Experience Requirements
- Associate’s degree in Computer Information Technology, Computer Technology Integration; Networking Technology, or related areas and two years of experience in the Information Technology field related to the position’s role; or a
- Bachelor’s degree from an appropriately accredited institution and three years of experience in the Information Technology Field related to the position’s role, or a
- Bachelor’s degree in Computer Science, Computer Engineering, Math or Engineering from an appropriately accredited institution and one year of experience in the Information Technology Field related to the position’s role; or an equivalent combination of education and experience.
- Journey level requires an additional one year of experience.
- Advanced level requires an additional two years of experience.
Required Qualifications, Competencies, and Experience
The candidate for this position will have extensive knowledge of audio-visual equipment and technology.
Must possess high-level troubleshooting skills in the AV field as well as knowledge of IT networks.
AV installation experience is required.
Proficient computer skills (MS Office Suite, Windows OS, iOS basics) are needed.
Must be able to handle high-stress calls from instructors and troubleshoot over the phone (preferred) to minimize downtime for the instructor.
Control system programming (AMX, Extron) is preferred, as well as audio DSP programming.
Must possess high-level troubleshooting skills in the AV field as well as knowledge of IT networks.
AV installation experience is required.
Proficient computer skills (MS Office Suite, Windows OS, iOS basics) are needed.
Must be able to handle high-stress calls from instructors and troubleshoot over the phone (preferred) to minimize downtime for the instructor.
Control system programming (AMX, Extron) is preferred, as well as audio DSP programming.
Preferred Qualifications, Competencies, and Experience
CTS and CTS-I certifications are strongly preferred.
AMX and Extron control system programming experience is strongly preferred.
Biamp Tesira DSP programming experience is strongly preferred.
AV experience is strongly preferred.
Experience in higher education is strongly preferred.
AMX and Extron control system programming experience is strongly preferred.
Biamp Tesira DSP programming experience is strongly preferred.
AV experience is strongly preferred.
Experience in higher education is strongly preferred.
Required Licenses/Certifications
Special Physical/Mental Requirements
Ability to move 50 lbs.
Ascend ladder to troubleshoot AV equipment.
Valid NC drivers license.
Ascend ladder to troubleshoot AV equipment.
Valid NC drivers license.
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements
Salary : $60,000 - $80,000
