Assistant Director, Housing Operations & Residential Services

JOB This position is a member of the department’s leadership team and is a full-time, professional staff member. Responsibilities include providing oversight and strategic planning for all housing operational functions, including inventory and asset management, vendor coordination, minor renovation projects, emergency facility response, and student relocation logistics. While the performance of maintenance work is not included, this position ensures that operational systems and responses are carried out efficiently and in alignment with student needs and institutional priorities. This position oversees graduate assistants and student operations workers, leads opening/closing logistics, develops both short- and long-term plans/goals for housing improvements, and supports emergency preparedness and risk mitigation efforts. A high degree of professionalism, organization, and service orientation is required.

Sponsorship is not available for this position. EXAMPLE OF DUTIES Housing Operations & Emergency Management

• Serve as the department lead for all facility-related communications and coordination with facilities-related departments;
• Track, escalate, and follow up on work orders using software, currently Limble, to ensure timely responses;
• Respond effectively to student and family concerns regarding residence hall features, safety, and maintenance-related complaints;
• Lead response to residential emergencies impacting safety or habitability, including coordinating emergency relocation protocols;
• Develop safe and effective off-campus/hotel relocation plans for displaced students during temporary closures;
• Serve as the primary point-of-contact for facility emergencies within department;
• Work with the fire marshal and facilities to ensure safety compliance;
• Develop processes and provide training for managing facility emergencies across staff levels;
• Maintain and analyze maintenance records to support long-term planning and improvements;
• Develop and maintain business continuity and risk management plans for housing operations;
• Analyze trends in facility data to inform budget and strategic planning;

Asset Management & Sustainability

• Manage all residential furniture and fixed asset inventories, including assessment, procurement, storage, and replacement;
• Coordinate lounge/common space furnishing upgrades, signage, room readiness, and key logistics;
• Lead three-, five-, and 10-year strategic planning cycles for inventory and asset replacement;
• Recommend and implement sustainable practices and energy-efficient solutions across operations;
• Collaborate with facilities to update space layouts, floor plans, and building diagrams (CAD);
• Coordinate summer turnover and preparation for residence halls and university-affiliated properties;
• Support housing for camps, transitional students, and summer programming with vendors and facilities;

Residential Services

• Maintain and evaluate partnerships with vendors supporting laundry, Wi-Fi, custodial, pest control, and emergency services;
• Organize drills, inspections, and special access requests in coordination with external vendors;
• Coordinate vendor entry and work schedules with campus departments (e.g., ITS);
• Monitor vendor performance and advocate for high-quality student-centered service delivery;
• Serve as the primary liaison to university-affiliated apartment property managers/owners, coordinating vacancies, repairs, turnovers, and occupancy planning;

Staff Supervision & Housing Logistics

• Recruit, train, and supervise student and professional staff supporting housing operations;
• Oversee daily assignments, relocations, transitions, and special projects such as break closings and key management;
• Provide onboarding and professional development training related to operational systems and emergency response;
• Lead inspection coordination, lock/key logistics, and ADA accommodation procedures;
• Maintain accurate room records, building condition documentation, and space data;
• Perform all other duties as assigned.

ADDITIONAL DUTIES:
Participate in a professional staff on-call rotation to respond to after-hours and weekend emergencies throughout the year. SUPPLEMENTAL INFORMATION Applicants must upload a cover letter and resume at the time of application, as well as provide contact information for at least three professional references. For questions, please email employment@una.edu or call 256.765.4291, option #2. Selecting an option other than #2 will result in a delayed response.