Intake Specialist

Hiring Department

Center for Behavioral Health

Job Description

Location: 12837 Flushing Meadows Dr., Suite 220, Town & Country, MO 63131

UMSL's Center for Behavioral Health (CBH) is dedicated to improving the mental health and well-being of children, adolescents, and families in our community by providing no-cost psychological evaluations for children and adolescents across the St. Louis region. We are seeking a client-focused, detail-oriented Intake Specialist to serve as one of the first points of contact for individuals seeking care. This role is critical in creating a positive, supportive experience for clients and ensuring they are connected with the right clinician to meet their needs.

Key Responsibilities

• Conduct telephone and in-person intakes with prospective clients, gathering essential information to match them with appropriate clinicians.
• Schedule appointments across multiple locations, including CBH offices and community sites as needed.
• Provide administrative support to clinical staff and assist with special projects as needed.
• Monitor and respond to inquiries via phone, email, and in-person visits with professionalism and discretion.
• Maintain accurate electronic and paper records, ensuring compliance with confidentiality standards.
• Support front desk operations to create a welcoming environment for clients and visitors.
• Participate in staff meetings and contribute to a positive, team-oriented culture.
• Complete tasks efficiently and accurately, with strong attention to detail.
  
  

This is a great opportunity to gain experience in behavioral health while contributing to a team that values compassion, collaboration, and community impact.

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Shift

20 hours/week, flexible; Evening and Saturday availability preferred

Minimum Qualifications

High school diploma or equivalent and at least 1 year of experience from which comparable knowledge, skills and abilities can be acquired is necessary. Eligibility for certification as required by regulatory agencies is necessary.

Preferred Qualifications

• Strong interpersonal skills and ability to communicate effectively with various populations.
• Proficiency in Microsoft Office and comfort with electronic record systems.
• Highly organized, adaptable, and able to follow established processes consistently.
• Ability to work independently while contributing to a collaborative team environment.
• Previous experience in a behavioral health or healthcare setting
  
  

Anticipated Hiring Range

Salary: $16.75 per hour

Grade: GGS-005

University Title: Clinical Technician I

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Application Materials

• Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date.
• Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Careers: https://www.umsl.edu/services/hrs/careers/index.html
• Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email employment@umsl.edu. If you are experiencing technical problems, please email umpshrsupport@umsystem.edu.
  
  

Benefit Eligibility

This position is not eligible for University benefits. Individuals in non benefit eligible positions may choose to participate in the Tax Deferred Annuity Plan (403b). For information about this plan, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please email the Office of Human Resources at umslhr@umsl.edu.