Program Coordinator

Who We Are

The Office of Academic Multicultural Initiatives (OAMI) supports and celebrates students' unique experiences, backgrounds, communities, and identities. Through a variety of programs, events, and campus-wide collaborations, we provide holistic support to help students achieve their academic ambitions while developing the skills and perspectives necessary for success in college and beyond. These initiatives support U-M's ongoing commitment to nurturing an intellectually and culturally diverse campus. This is accomplished through direct student service delivery that incorporates success coaching, peer mentorship, individual and student organization advising, student leadership development, and grant funding for student organizations and initiatives to promote academic and multicultural programming.

OAMI also leads key university-wide multicultural programs, including the Annual Dr. Martin Luther King, Jr. Symposium, the Native American Student Association Powwow, gateway services for first-generation and DACA/undocumented students, and the coordination of eight annual cultural graduation celebration ceremonies.

Job Summary

The SuccessConnects Program Coordinator serves as a key contributor to OAMI's SuccessConnect program by providing holistic, strengths-based support that promotes undergraduate student success, retention, and engagement. The position combines direct student success coaching with the coordination of academic support initiatives that help students successfully navigate the transition to the university and achieve their academic, personal, and professional goals.

Through individualized and group success coaching, the Program Coordinator empowers students to develop effective strategies for academic achievement, personal growth, leadership development, and career exploration while connecting them with university resources and opportunities that enhance their educational experience.

The position also coordinates the day-to-day implementation of the SuccessConnect tutoring initiative by providing coordination of the delivery of individualized academic support and a team of student tutors, monitoring the program component's operations to enhance the delivery of academic support services.

Student Success Coaching - 65%

• Provide holistic coaching services to enrolled students in SuccessConnects program; provide assistance to students to ensure their academic, personal and professional success
• Meet one-on-one as well as in group settings with students to provide advice and counsel on curriculum-specific themes
• Analyze, compare, and evaluate various courses of action for students within the scope of responsibilities and refer students to appropriate university resources as needed
• Accept and act on referrals to support student needs and conduct follow-up on the utilization of resources
• Follow program evaluation protocols to assess the effectiveness and impact of services on students and the university community.
• Assist in the development of curricular content and participate in workshop presentations that support the growth and achievement of participants and address interests, challenges, knowledge, and experiences related to the overall success
• Coordinate opportunities to build community and a supportive network of scholars
• Identify and coordinate resources, experiential learning opportunities, and resource connections to enhance student awareness and preparation for collegiate and post-baccalaureate opportunities.
• Maintain student participation and engagement documentation and data files
• Manage, communicate, track, and analyze elements related to student progress, involvement, and participation via CRM tools
  
  
  

Tutoring Initiative Coordination - 35%

• Coordinate the day-to-day implementation and operation of the SuccessConnect tutoring initiative to ensure the effective delivery of individualized academic support services that complement the program's holistic student success model.
• Coordinate processes related to the recruitment, hiring, onboarding, training, scheduling, and ongoing support of undergraduate student tutors.
• Provide guidance and accountability for a team of student tutors, fostering professionalism, inclusive practices, effective tutoring practices, and adherence to program expectations.
• Oversee tutor assignments, student matching, tutoring schedules, communications, attendance tracking, and related operational processes to support efficient delivery of tutoring services.
• Review tutor timekeeping records and process payroll approvals in accordance with university procedures.
• Collaborate with evaluation staff to collect, analyze, and report tutoring participation and outcome data that inform program planning and effectiveness.
• Support the coordinate of participation in campus-wide tutor resource platform, and student outreach and communication efforts that promote awareness and utilization of tutoring services among students, staff, and campus partners.
• Serve as the primary point of contact for tutors by providing guidance, troubleshooting operational concerns, and connecting tutors and students with appropriate campus resources when needed.
  
  
  

Required Qualifications*

• Bachelor's degree and at least two years of experience in college student service.
• Knowledge of the University of Michigan student academic and social culture.
  
  
  

Modes of Work

The work requirements allow both onsite and offsite work and an employee has an expected recurring onsite presence. On occasion, the employee may be required and must be available to work onsite more frequently if necessitated by unit leadership or their designee and/or the job requirements.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.