Medical Office Associate - UI Health, Audiology Clinic (Full-Time)

Hiring Department: EEI Audiology Clinic

Location: Chicago, IL USA

Requisition ID: 1039839

FTE: 1

Work Schedule: Monday – Friday, 9:45AM – 5:45PM; schedule TBD

Shift: Days

# of Positions: 1

Workplace Type: On-Site

Posting Close Date: 5/1/2026

Salary Range (commensurate with experience): $27.94 - 43.17 / Hourly Wage

About the University of Illinois Hospital & Health Sciences System (UI Health)

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Learn more: https://hospital.uillinois.edu/about-ui-health

This position is intended to be eligible for benefits . This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

UI Health is seeking a Medical Office Associate to join our Specialty Care Building (SCB) Audiology department. This role will work under general supervision and perform a variety of clerical duties in the patient-service areas of the Department of Audiology.

Duties & Responsibilities:

• Schedules patients for a variety of visits within Audiology and Otolaryngology, and assigns patients correctly based on department responsibility rotations and availability.
• Confirms patient appointments, and verifies/documents insurance and registration information, in accordance with hospital policy and procedures.
• Communicates with patients to triage appropriately in terms of appointment scheduling and/or the need for direct provider follow-up.
• With appropriate release, provides department-specific clinical records to specified parties.
• Serves as the face of the of the department, greeting patients (scheduled and walk-ins) and assisting as needed.
• Manages patient consent and release of Information forms; witnesses patient signature; and sends completed forms to medical records when indicated.
• Coordinates with other medical office staff to share in responsibilities and accomplish all necessary responsibilities (e.g., scheduling from internal and external referrals, transcribing orders, confirming patients with sufficient notification and via their preferred method – email, phone, text.)
• Takes the correct patient payments and documents accordingly, and is responsible for balancing the cash drawer daily when closing.
• Orders office and clinical supplies in a timely manner, maintaining appropriate inventories that do not disrupt clinical flow.
• Relay information to the patient regarding preparation for various types of exams and directs the patient to laboratories, pharmacy, and other treatment areas
• Provides administrative support to program coordinators and assistant directors on an as needed, project basis.
• Ultimately serves as a liaison for the department when communicating with patients and outside contacts – families, guardians, referring providers, students, schools, and vendors.
  
  

Minimum Qualifications Required:

• High school diploma or equivalent.
• Any one or any combination totaling one (1) year (12 months), from the categories below:
• Work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.
• Work experience in a health care facility such as a doctor's, dentist's, or hospital's office; which involved record keeping, working with the public, direct patient contact, answering telephones, and working with medical terminology.
• Graduation from an accredited medical secretarial or paramedical program, such as nursing assistant, medical assistant, or medical secretary.
  
  

Preferred Qualifications:

• Bilingual language skills with the ability to read, write, speak and translate Spanish / English.
  
  

To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.